Account Manager

Position PurposeThe Account Manager is responsible for developing and fostering a trusted consultive relationship with each of their assigned accounts. As the main point of contact, they will work directly with their accounts to forecast, track key account metrics, and communicate clearly on the progress of monthly/quarterly initiatives. They will be responsible for developing multiple relationships, uncovering additional opportunities, and growing the account both by load count and revenue. They will work closely with the customer to provide rates both contractually and on a spot basis. They will monitor service levels, put operational plans in place, and discuss any opportunities for improvement.Position ResponsibilitiesProvide customer service excellence by serving existing customer accountsMaintain daily contact with customers to understand needs and identify business opportunities.Ensure on time pick-up and delivery of all customer freightNegotiate rates with customers on a spot or contractual basisIdentify potential issues and utilize critical thinking to determine the best course of actionResponsible for working with their leader and the Sales team to onboard and integrate new customersMaintain a true understanding of the market and spot pricingGrow and develop new and existing customersUnderstand and leverage appropriate software and industry tools to improve margin yieldAssist in account development and account forecastingMeet or exceed required margin and revenue goalsTakes initiative and perform other duties as assignedPosition RequirementsMinimum of 2+yrs in a Customer Service related field.Ability to prioritize multiple tasks and excellent time management skillsBe able to handle large email/call volumeDriven and competitive natured, with impressive negotiation skillsWithstand a fast-paced and high-pressure environmentAbility to take verbal/written instruction and execute with confidence.Team player who can also produce independent resultsUnquestionable integrityThis is an IN OFFICE position. You MUST reside near or around the Jackson, MS area.

Created: 2025-02-06