Account Manager

IMS is looking for an Account Manager to join a solid team of professionals who are enthusiastic about unleashing new opportunities and continuing our brand of excellence. If you are not necessarily looking to hunt for new accounts, but enjoy building and growing client relationships, collaborating across internal teams, developing new revenue streams, and delivering exceptional customer service, this role may be for you. This position will create and manage event budgets, develop relationships, and strengthen existing partnerships while acting in cooperation with the Senior Sales Manager to identify opportunities to cultivate new business within existing accounts, and provide organizational and technical sales support.IMS offers a unique approach to medical/dental premiums and a competitive salary package based on experience. We consider our team the best in AV!Position Accountabilities and Expectations:Strategic ability to conceive, develop, and coordinate successful events to achieve the outlined objectives and exceed client expectations.Coordinate all activities and communications associated with the timely, accurate, and on-budget completion of assigned events meeting the customer's timeline.Translate the client's needs into a complete proposal document that supports the scope of each identified event. Create and utilize budget and expense tracking of multiple projects to ensure that each meets IMS standards and expected revenue levels.Develop new revenue streams from account base through allied groups, digital services, specialty services, servicing more of the client meetings and other related sources.Support in development of client account plans and business presentations as necessary,In cooperation with the Sales Manager, perform business reviews with clients as appropriate including presenting billing summary comparisons. Assure events meet all financial objectives in the areas of equipment, labor, scenic requirements, and travel margins, while exceeding client expectations. Quote prices and credit terms in compliance with IMS policies and procedures. Manage and grow the client relationship by understanding future show/event information, cross selling IMS Services, existing MSA/multi-year agreements, and responding to client concerns effectively and efficiently to meet client needs. Keep SFDC/CRM up to date with opportunities including but not limited to actions such as; logging calls/major account information, conducting annual account review, managing MSA compliance, etc. What you will bring:5 years of event management experience supporting onsite event operationsBachelor's degree in communications/marketing and/or equivalent experience in a related field is preferredProven track record of building and growing sales and profitability in a technology-related, client driven professional services business Demonstrated ability to manage current accountabilities with key corporate or association existing clients, while maintaining and growing client relationshipsAdvanced account management, customer service, communication, and interpersonal skills.Solid understanding of the live event audio visual industry, with continuous learning of industry technology standards and company product knowledge and expertiseCapable of selling technology solutions to a broad range of clientsA demonstrated ability to lead medium to large scale live events and apply best practices and learnings from previous projectsSound decision-making and critical thinking skills based on agency, client, and industry knowledgeMotivational leadership and ability to influence and inspire teams to deliver an exceptional experienceAn ability to prepare for and execute on difficult conversations Software/Systems experience in Salesforce, Flex a plus

Created: 2025-02-06