Service Manager (Crane/Hoist)- to $120k - Reputable ...

A leader in the overhead crane industry is seeking a Service Manager to join their growing team in Raleigh, NC! This company has been successful for 38+ years and their primary goals are to exceed their customers' expectations by providing them with the highest quality resources. ESSENTIAL **New Business *• Develop a plan to target and systematically visit businesses to evaluate the potential of their becoming a customer; includes site visits.• Works with customer to offer full range; Parts, In-House, Service, Warranty.• Meet agreed upon KPI's for new/returned customers and projects.*• Develop and create quotes for potential new inspections customers; includes, gathering information concerning crane inventory, correct points-of-contact, and new customer information.• Ensure coordinators have relevant information to schedule job correctly; advise technicians, of execution plan if one is needed or required.• Review inspection reports periodically for quality control of technicians.• Review inspection reports/findings and review with customer and answer questions.Break Downs/Service *• Be available to support technicians in field with advice, technical expertise and hands-on mentoring.• Help troubleshoot issues for repairs.• Serve as quality control for technicians work in the field when needed.• Advise customers if issue needs a greater project or upgrade.Technical *• Advise on training plan for technicians (in-house and outsourced).• Help with technician evaluation. • Be available to support technician if needed in field.• Teach/coach/mentor technicians in all aspects of work. • Participate in discussions on company policy and procedures for best customer service.**• Independently develop and create complete quotes for self-generated jobs.• Become proficient in our CRM and utilize to drive work.• Work with vendors to get right parts/components.• Keep track of quotes, customer requests, assigned tasks, and jobs; consistently follow-up on all in timely and organized mannerQUALIFICATIONS 5+ year(s) of experience with hoists and cranes Strong mechanical and electrical abilities  Familiar with a variety of the field's concepts, practices, and procedures. Associates Degree in electrical/mechanical systems and/or military technical training Must be able to pass background checks allowing access to military, state, and federal institutions  Knowledge of general labor and construction of cranes Experience with high voltage (220v, 240v, 480v) and 3 phase motors Able to read electrical blueprints and voltage meters Must have a valid drivers license and able to be covered under Company's liability insurance Scissor lift/boom lift experience

Created: 2025-02-06