Account Manager

Account ManagerJoin a legacy! Millcraft Paper Company, with over 100 years of excellence, is seeking a driven and motivated individual to join our team of Account Managers. We are seeking a Account Manager with proven experience in the field, actively engaging with prospects and generating leads through cold calling. The ideal candidate will have hands-on experience driving sales through direct outreach and relationship-building with potential clients.In this role, you will be responsible for developing and maintaining strong customer relationships, identifying their business needs, and offering tailored product and service solutions. From office products like paper and envelopes to specialized packaging supplies and cutting-edge equipment, we serve a broad range of industries, including food and beverage, e-commerce, and garment decorating. Our Account Managers lead customer engagements, uncovering opportunities and collaborating with internal specialists to deliver exceptional results.ESSENTIAL FUNCTIONS:Cultivate strong client relationships by understanding their needs and delivering bespoke solutionsDrive profitable growth by presenting and promoting our products and servicesServe as a liaison between clients and internal resources, ensuring seamless communication and resource allocationProvide expert guidance to Customer Services Representatives, ensuring adherence to quality standards and customer specificationsLead new business acquisition efforts through proactive prospecting and networking, leveraging various channels including social mediaGather and provide valuable feedback from clients to enhance service offerings and product developmentMaintain accurate records of customer information, sales activities, and business opportunitiesPrepare compelling presentations, proposals, and price quotations, demonstrating the value of our solutions effectivelyFoster collaboration across functional units to optimize operational efficiency and customer satisfactionContribute to the development of actionable solutions and best practices through feedback and collaborationQUALIFICATIONS:Proven expertise in sales promotion and business developmentStrong knowledge of the paper, packaging, or related industries preferredDemonstrated experience managing customer relationships and driving new businessExceptional verbal and written communication skills, with a polished and professional demeanorHighly responsive, proactive, and dedicated to providing outstanding customer serviceStrong negotiation skills and the ability to influence and persuade stakeholders.Excellent organizational, time management, and follow-up skills, with the ability to focus on achieving goalsHigh proficiency in Microsoft Office Suite, especially PowerPoint; ERP and CRM system experience is a plusAbility to create presentation-ready, polished written materials that are effective and aesthetically pleasingSelf-motivated, disciplined, and driven to succeed, with a high level of accountability and engagementEDUCATION AND EXPEREINCE:Bachelor's degree in business or a related field is preferred1+years of experience in outside sales, ideally in the paper, packaging, or related industries

Created: 2025-02-03