Client Solutions Advisor - Maine/New Hampshire/Vermont

Salary range is:$54,635.00 - $72,000.00This position is bonus and/or commission eligible.CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at .The RoleThe primary objective of a Client Solutions Advisor is to help our customers achieve their business goals. The CSA will do this by providing regular servicing and communication to assigned repair facilities and dealers, and providing updates on industry items, events, and CCC developments. The CSA will provide training and support for product updates, and generate opportunities for new and existing customers for new and add-on products to drive revenue growth in assigned territory. The CSA will drive repair facility and dealer adoption of CCCs electronic parts procurement solution to assigned customers within the territory. The CSA will have ownership to drive the adoption of all solutions within their customer base. The CSA will help to obtain contract renewals from current customers and assist in the A/R process. This is a true Field Employee role. Daily territory travel and in-person engagement with customers is required. Up to 50% overnight travel should be expected. The ideal candidate location would be Concord, NH, or Portland, ME. The territory consists of Maine, New Hampshire, Vermont, and the East portion of NY (Albany to Canada line)Key Responsibilities:Provide value added customer service to an assigned dealer and repair facility client base (territory) with focus on driving product usage and adoptionDeliver required product training on all sales to customers Provide onsite & remote problem solving and field support to assigned customer baseProvide support to Internal Departments on an on-demand basis for special projectsDrive product adoption by gaining buy-in from Key Decision Makers, create an environment for positive adoption by effectively communicating the "Why" and the "Whats In It For Them?" (WIIFT) to ALL employees of a customers business, and ensure successful adoption of products by providing compelling reporting (Reduced calls for status updates, higher Customer Satisfaction, review of online customer reviews in Carwise, etc.)Work with Manager, Project Manager(s), Dealer Sales Executives, Regional Business Managers and Inside Sales Representatives to drive sales-through-adoption efforts, including but not limited to sales assistance and pre/post implementation support to develop and maintain Territory Business Plan to maximize net revenue growth.Conduct customer visits based on Territory Plan with the goal of opportunity creation to drive revenue growth through the sale of New or Add On productsConduct revenue retention activities within assigned territory (Credits, cancellation requests, downgrade request, etc.)Assist in the collection of past due account receivablesComplete all activities/tasks in accordance with established guidelines including recording of activities for accurate reportingResponsible for maintaining current Technical, Business and Industry Knowledge and is a subject matter expert on CCC Products and ServicesDevelop and maintain relationships with internal and external industry contacts (Insurance, Vendors, Dealer Outside Sales Representatives, OEM Brand Representatives, Bodyshop Associations, etc.)Conducts presentations to internal and external groups including: Bodyshop Association, insurance company focus groups, and industry vendors groupsAble to demonstrate strong industry business acumenAbility to provide in depth process reviews and implementation of improved processesRequirements:College Degree PreferredOne to two years of Dealership and/or Collision Industry experience working in a Dealership and/or Repair Facility or similar position is desiredUnderstanding of the collision repair and dealership environment preferredDemonstrates leadership, motivational and influencing skillsHigh level of proficiency with MS Office (PowerPoint/Excel/Word)Technical/Computer Proficiency RequiredPrevious Territory Management experience desiredPrevious B2B Account Management desiredDaily territory travel requiredUp to 50% overnight travel per monthKey CompetenciesStrong oral and written communication skillsStrong work ethic, with a high energy levelDecision MakingPriority ManagementThinking Strategically Collision Industry KnowledgeCommitment to ResultsCustomer FocusProblem SolvingActing with Integrity and TrustTeam EffectivenessAdaptabilityAbout CCCs Commitment to Employees:CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCCs success.CCC offers competitive compensation and benefits to support you and your families, including:401K MatchPaid time offAnnual Incentive Plan Performance BonusComprehensive health insuranceAdoption AssistanceTuition ReimbursementWellness ProgramsStock Purchase Plan optionsEmployee Resource GroupsFor more information about our benefits, please check out our careers site.Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here.PDN-9d7fe094-8c77-4d9d-aee3-2e0f9a8f4051

Created: 2025-02-01