Store Manager

The Vintage Twin is seeking two Store Managers, one for our Lower East Side location and one for our Soho location.* The ideal candidate will have excellent communication and time management skills, high emotional intelligence, and a passion for clienteling. These qualities will serve to help you achieve our primary goal for you, which is to maintain a strong, rockstar team and a smooth operation in order to meet sales goals. Your time on the floor should be spent refining the skills of your team, identifying and improving on operational shortcomings, and setting the highest possible standard for quality of service and customer experience. Your time off the floor will mainly be spent on scheduling, HR, and administrative tasks.*Note that there is only one job posting for both positions. If you have a location preference or requirement, that can be discussed in your interview.ResponsibilitiesSpend about 70% of your time (sometimes more, sometimes less) each week on our sales floors alongside stylists, training and refining while leading by example and setting the highest standard for excellent customer serviceOpening/Closing- includes morning huddles, opening and closing cash drawer, assigning zones, etc.Motivate your team to meet sales goalsMaintain high morale and inspire your teamCoach and provide constructive feedback to create and maintain an all-star teamDetermine staffing requirements and hire and train new team members as neededEnsure that all procedures and policies are being followed correctlyProvide consistent feedback to improve your team and counsel team members as neededWork closely with inventory personnel to ensure that the stores, including stock rooms, are clean, well-organized, and properly merchandised at all timesConduct one-on-one meetings and performance reviews with your team regularly, as well as larger team meetings and eventsCreate and publish the shift schedule and handle any scheduling changes as they ariseExecute and train team on new policies and proceduresCommunicate with executive management weekly, or as often as neededApprove timesheets and calculate commission owedManage team compensationUpdate training materials as neededFull oversight of humans involved, tackling problems big and smallThe right candidate for this role willHave at least 1 year of experience in retail managementBe able to work at least 5 full days/week, including most weekendsHave a passion for vintage, clienteling and stylingBe easy to talk to, likable and empathetic so the staff will feel confident with you as their advocate and liaison to upper managementBe highly professional and able to maintain authority and respectBe reliable, punctual, and able to work a schedule that includes weekends and holidaysBe friendly, a "people person" who thrives on providing exemplary customer serviceBe able to provide feedback in a kind, constructive way to get the most out of their teamBe "on it" and extremely organized with their time and responsibilities

Created: 2025-02-01