Senior Account Manager

Founded in 2012, Invisible North is a female-owned creative marketing agency headquartered in NYC with global reach. We are a team of culturally fluent strategists, creatives, designers, producers and client experts pushing the limits of possibility. Together we champion creativity and build thoughtful experiences and content that solve business problems that bring brands to life.We are seeking a Senior Account Manager based in our NYC office to support the larger client services team. The ideal candidate will be a culturally plugged-in strategic thinker and a passionate and communicative team member. This position will lead day-to-day functions of client service management with a focus on leading and supporting project teams and workflows to deliver the excellence that IN brings to all projects.Additionally, this role will positively contribute to making Invisible North's culture an envy of the industry, an agency that turns out jaw-dropping creative and design and does so by upholding an inclusive, flexible, and giving work environment. For this role, we are a hybrid working agency looking for someone who can spend a minimum 2-days a week collaborating with the team in person in our Brooklyn office. This position is full-time with a 90-day entry contract. Roles + Responsibilities Client RelationshipsKey client point of contact across mid-large size priority projects Seeks opportunities in the marketplace to gather information from various channels and stakeholders to understand clients role in the marketplace and opportunities for greater workBusiness DevelopmentResponsible for organic growth against existing clients and portfolioDevelops open dialogue with clients to discuss opportunities to upsell or provide support beyond current or existing projects Project Development & OperationsOwn (with Production) all project budgets and work with resourcing and department leads to align on forecasting and planning in accordance with work and project needs Build trusted relationships across internal cross-functional teams to lead the agency to deliver against all project deliverables and deadlinesSupport internal department leads in guiding clients through creative development and production processes from pitch through project wrap up Measure and report on the performance of brand/client initiatives, and develop insights to inform future strategies.Work with cross-functional partners to ensure that brand initiatives are integrated across all appropriate touchpoints.issues in the process and develop methods to improveStrategic PlanningConsistently stay up to date on news & trends impacting clients and relevant industries and shared with larger accounts team with annual planning sessions and group presentationsWorks with senior account leadership to develop insights and savvy business planning to bolster creative ideas and experiential activationsSkills + QualificationsMust have at least 5+ years of relevant experiential experience working with major clients in an agency setting or similar work environment; 5-8 years experience preferredStrong communication skills, both verbal and written Willingness to learn and grow in the client service industry and ultimately want to grow in this position Proven ability to multitask, prioritize, and manage time efficiently between accounts and projects AND thrive in fast-paced environments Proactive and looks for additional work or tasks to expand skill sets Polished, professional demeanor, and projects confidence Ability to work both independently and with multiple cross-functional teamsDemonstrated a history of establishing effective working relationships across diverse teamsComfortable leading small teams and driving presentations and meetingsAbility to synthesize information and effectively convey direction to cross-functional teamsBased in NYC and able to work in officeAble to travel to project locations and the IN Office as needed Availability to work occasional weekends and evenings as needed for specific projects (and to be made up with compensatory time off)You AreResponsive - you take time to consider your actions to ensure you have thought through what is best for your projects, team, and clients Passionate - to grow the brand as much as the brand's own managersHighly Organized - with the ability to take in large amounts of information, process information, and distill it into a thoughtful action plan for internal teams to actionAnalytical - with the ability to process learnings and feedback and develop assessments for the best ways forward for both internal and external teams Level Headed - able to voice creative thinking and problem-solving in constantly changing environments and team dynamics Strategic and Creative Thinker - with the ability to review work and catch potential issues and develop quick creative solves CompensationContracted Rate: $1800 - $2000 / weekFull-Time Salary: $90,000 - $110,000 / year*This is not a guarantee of compensation or salary, the final offer amount may vary based on factors including but not limited to experience and geographic location.Benefits (once full time)Unlimited Paid Time Off (PTO)Paid parental leavePremium medical, dental, and vision plans401(K) savings plan with match among other benefitsOur Health Benefits Program includes 24/7 virtual care, Flexible Spending Accounts, and online mental health therapyCommuter benefits, long-term disability insurance, life and AD&D insurance, and supplemental life insuranceA flexible remote/hybrid working model, with open access to IN's Brooklyn office (DUMBO)Half-day Summer FridaysCompany-sponsored internal events, workshops, summits, and learning & developmentAt IN, we acknowledge that to be a forward-thinking, culture-led agency, we must actively foster and uplift a multitude of perspectives, backgrounds, and ways of thinking within our team. We seek to work with those who are a culture add, not just a culture fit. We believe that the best ideas come from authenticity and that the unique passions, identities, and points of view of our team are what make us All IN.IN is WBENC certified.To apply, please submit your resume to jobs@ and indicate Senior Account Manager in the subject heading.

Created: 2025-01-20