Technical Sales Representative

Aegis Worldwide Service/ Sales Representative Remote/ Traveling $90k - $110k If you are looking for a great company with an awesome company culture, consider this remote/ traveling Technical Service Representative role! Aegis Worldwide is partnered with a manufacturer and we are looking for candidates that have their college degree, communication skills, and available to travel 50% of the work week!Apply Now!**Serve as the primary point of contact for customers regarding technical inquiries, troubleshooting, and product support.Provide detailed guidance and solutions to customers on the proper use, maintenance, and troubleshooting of manufacturing products or equipment.Collaborate with the production, engineering, and quality assurance teams to address and resolve technical issues reported by customers.Conduct on-site visits or remote diagnostics to assess and resolve complex technical problems.Maintain a thorough understanding of the company's products, services, and technical specifications to effectively assist customers.Document customer interactions, technical issues, and resolutions in a CRM or tracking system for future reference.Prepare and deliver technical training sessions or demonstrations for customers and internal teams.Provide feedback to the product development and engineering teams based on customer experiences and issues.Assist in the development of technical documentation, such as user manuals, FAQs, and troubleshooting guides.Monitor and analyze trends in technical issues to identify areas for improvement in products or processes.Ensure all customer inquiries and complaints are addressed promptly, professionally, and in alignment with company policies.Stay updated on industry standards, technologies, and best practices relevant to the company's products and services.Support the sales team by providing technical expertise during client presentations or negotiations.** A Bachelor's Degree in a scientific discipline or equivalent market experience is required.A minimum of five years of successful and progressive industry experience in Sales and Service of related products, including the understanding of de-watering and clarification equipment, i.e., centrifuges, belt presses, and clarifiers.A confident, bright, articulate, innovative, highly motivated character, and self-starting with a high energy level and a spirit of team effort and cooperation.

Created: 2025-01-19