Area Sales Director

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.Account Manager - Engagement Individual Contributor roleKey responsibilities: Driving growth account for Engineering Research & Development services, IT Infrastructure & Application development services, Digital Process Operations Services, HCL Software portfolio. This role will report to Client Partner Sales based in Bay Area California. Sales & Business Development Identify opportunities to grow HCL's business and build a plan to maintain a healthy pipeline of projects.Present HCLTech solutions & offerings Understand client requirements and propose right HCLTech Solutions, services & IP Solutions Collaborate with pre-sales, Center of Excellence team to prepare proactive proposal and present to customer Negotiate contract parameters and Service Level AgreementsReview and approve all commercials being submitted to client.Guide the team on SOW preparation and ensure deal closure.Responsible for complete Profit & Loss tracking and managementClient Relationship ManagementBuild trust & long term relationship with customer stakeholders Manage customer interactions and communications Active lead management for customer enquiries Conduct customer satisfaction surveys , provide feedback to management and customer for improvement areas Represent sales in customer's monthly governance & Quarterly steering committee meetings with relevant stakeholders Review with customer periodic basis project health dashboard and tracking of key issues Maintain meeting & opportunities records in CRM software for management visibility and analysis Develop Business StrategiesWork with Client partner to develop strategies for growth of HCLTech portfolio Understand client's future roadmap and draft strategy to grow businessPreparation of quarterly forecast and business plansConduct workshops and business reviews to provide solutions on common client challengesFocus on HCL's key areas and try to market them to clientsUnderstand competitor's landscape and devise a counter measure strategyDevising a plan to maximize stakeholder mappingWork with alliances & ecosystems to position new software solutions Work with Client partner for developing competition strategy Conflict Management and ResolutionFirst point of escalation for any issues raised by the clientProvide quick resolution to any issues raised by the clientEnhance customer experience by effective grievance handling, communication management and resource managementPrioritize the areas of conflict, find a creative solution acceptableto everyone and develop a plan to work towards it in a timely mannerEnsure proper communication to client's Sr. Leadership.Bachelors Degree in a technical or business field with MBA or Masters in the technical area being highly desirable or foreign equivalent required from an accredited institution.Equality & Opportunity for All Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

Created: 2025-01-19