Sales Manager

A brief overviewThe Sales Manager (Exclusive API Manager) accompanies the late-stage development of commercial sponsored NCEs and is responsible for negotiating and executing commercial agreements. The EA Manager monitors material demand forecasts, ensures best possible customer experience, and delivers financial targets.The EA Manager liaises closely with internal stakeholders in Project Management and Operations to deliver forecasted sales, and with Strategic Alliances to build strong customer relationships, increase and expand business with existing and new customers and uncover new avenues of business within assigned portfolio. The EA Manager will connect with existing or new key business executives and stakeholders. EA Managers are in constant exchange with their clients in respect to their queries and liaise with cross-functional internal teams (including Customer Service, Product Management, Operations, Project Management, etc.) to improve the entire customer experience and grow Bachem's commercial business. This position requires occasional travel.What you will doResponsible for managing and supporting further development of the business linked to assigned portfolio focused on late phase or commercial assetsServe as the lead point of contact for all product specific commercial mattersBuild and maintain strong, long-lasting client relationshipsDevelop trusted advisor relationships with the customer, customer stakeholders and executive sponsors, and other key personnel in the Bachem organization (e.g. Business Development, Sales, Strategic Alliances)Take a leading role in ensuring the flow of information between the customer and Bachem in all matters (Marketing, Production, R&D, QA/QC/RA, etc.)Establish a close communication and frequent exchange with on-site operations teams and site managementSupport, lead and develop new business with existing and new customers depending on an approach that best fits customer needs, and/or identify areas of improvement to meet sales quotasNegotiate contracts and close supply agreements to maximize Bachem's benefit.Develop technical and commercially complex business proposals.Create offers and follow them upCommunicate the progress of initiatives to internal and external stakeholders on a frequent and defined basisPrepare sales forecasts, reports, demand plans and market/portfolio analysesActively participate and collaborate as subject matter expert (SME) in internal projects and meetingsOverlook the entire sales process (from quotation to after sales) for the assigned accountsObserve the market, the competition and transfer information internally on chances, threats and trends in close collaboration with Business Intelligence and Product ManagementCollaborate with Product Management on active product Life Cycle ManagementOrganize and lead visits, annual business review meetings, joint steering meetings, etc. as requiredCreate visit reports and meeting minutes and file them in the corresponding systemsAssist with challenging client requests, complaints or issues escalations as neededQualificationsA good EA Manager must be customer focused to build trust with customers. The EA Manager must be a strong communicator to manage customers properly. An efficient EA Manager must also be knowledgeable about Bachem's products and services in the field of Exclusive and Marketed APIs to provide customers with the most effective solutions.BSC/MSC in chemistry/life sciences or businessA minimum of 3-5 years of relevant work experience in the pharmaceutical industry, ideally in the area of business development, sales or strategic sourcing, and preferably in the CDMO/CMO contextLeadership skills in managing change and influencing others in matrix organizations.Strong business acumen and entrepreneurial mindset; good understanding of the CDMO business and market is a plusHands-on, flexible, and comfortable with working in a fast-paced environment to deliver tangible resultsDemonstrated experience in negotiating and the implementation of high-value contracts.High ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-levelExperience delivering client-focused solutions to customer needs.Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detailExcellent listening, negotiation and presentation abilitiesSolid understanding of the chemical development, production, and regulatory value chain of active pharmaceutical ingredients (API)Ability to travel 20% domestically and internationally.Experienced user of ERP and CRM systemsBase Salary Range: $115,520 - $158,840Placement of new hires in these wage ranges is based on several factors including education, skill sets, experience, and training.Total Rewards We offer all Team Members a total rewards package including competitive pay, annual performance bonus, a generous benefit package with comprehensive Medical/Dental/Vision coverage, 401(k) plan with employer contribution, and paid vacation, personal and sick days. Corporate Social Responsibility Bachem takes responsibility for future generations by a careful handling of resources and avoiding environmental risks. We continually improve our ecological performance and develop and implement new approaches for enhancing employees' environmental awareness. EcoVadis has awarded Bachem Platinum Medal status in their assessment of Bachem. Bachem Americas is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status

Created: 2025-01-15