Store Manager

The ideal candidate will have a Retail Management background, impeccable administration and organizational skills, and an understanding of the luxury goods market. Ideally, you will already have a list of potential clients, designers and trade contacts. As a Store Manager, it is essential that you have a passion, drive, and energy for delivering a great customer experience, leading, coaching and challenging your team to deliver your customers perfect home décor solutions. You will be facilitating and supervising daily operations within your store, inspecting inventory shipments, resolving customer issues and developing new team members.You will identify and capitalize on every opportunity for existing and new business, driving your stores performance and profitability to its highest level.Responsibilities:Managing the end-to-end sales journey for clients, putting their needs at the forefront to ensure they attain the home interiors of their dreamSet sales team individual goals and performance manager your team to achieve them.Make sure your store is known locally, use creative ways to build awareness of the brand and exemplary service you offerEnsure high levels of customer service in your store at all times.Actively outreach to the local Interior Design and Trade community on a regular basisBuild and maintain client base through consistent follow-up, scheduling appointments to review new product lines, and inviting to store eventsNetwork with designers, decorators, stylists and commercial developersEducate every client about our brand, its USP's, our products, their features, advantages, and benefits. Benchmark the competition and be able to build value in our products for the client.Maintain proper inventory controls, monitor stock levels and assortment, adjusting when necessaryReceive and account for all stock deliveries in order to maintain integrity of the stockroomManage all controllable costs with a view to maintaining profitabilityLiaise with HQ on financial matters including forecasting, product assortment and inventory levelsExecute sales and promotions within the store in an accurate and timely mannerCollect customer feedback, drive social media reviews, and continually undertake market research for individual and company performance improvement.Execute the level of customer service associated with our brandMust-haves:At least 3-5 years in a similar role, preferably within Luxury and/ or Linens A pro-active approach to sales, with a strong desire and ability to win and grow new businessAbility to interpret basic financial/statistical informationAbility to Identify and understand business opportunities and build long term relationships with customers.Proven track record of selling to retail and trade customersPrevious experience of coaching, engaging, and motivating a small sales teamAwareness of the sales process and ability to coach othersExcellent communication skillsTime management skills and ability to multi-taskAbility to identify and understand business opportunities and build long term relationships in a trade or retail environmentHave an innovative and agile approach to identify growth opportunities. Enjoy working collaboratively with a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do

Created: 2025-01-15