School Relationship Manager

Smile America Partners....The Nation's Largest In-School Dental Program Company Name: Smile America PartnersPosition: School Relationship Manager, Farmington Hills, MISchedule: Monday-Friday: 9am-5pmJob Overview:The nation's largest in-school dental program is looking for a School Relationship Manager to facilitate inproviding dental services to children who may not otherwise receive dental care. For over 20 years, Smile America Partners has been changing lives, one small smile at a time. We need your help to reach many more children in need.Scope of Responsibilities Develop and sustain close working relationship with the school contacts to help drive participation, ensure successful dental visits, and expand our services to children in need. Reporting Relationships The School Relationship Manager (SRM) reports to the Director of Operations and forms a partnership with the Dental Team Manager, thereby establishing joint accountability for state performance.Essential FunctionsWorks as a team with the Dental Team Manager to ensure successful visits and meet goals for state performanceServes as the key liaison between the school and the dental teamOperational relationship management responsibilities include:Serving as primary point of contact for all school interactions pre-visit and post-visitBuild and maintain strong relationships with contacts in schools (i.e., nurse, receptionist)Maintain frequent communication and customer service excellence (i.e. handle inquiries/issues from the school and ensure they are satisfactorily resolved)Monitor form receipt and encourage participation, identifying when there are issues with patient count for upcoming visitsDeploy Oral Health Educators to improve form return where applicableCoordinate needs for automated patient / parent communications (e.g. PA announcements, robo calls, emails/texts, online links, etc.)Manage and compile visit lists and patient information for the school contacts and dental teamCoordinate visit logistics with the school contact, ensuring dental teams have appropriate information on visit datesMaintain full schedule and make adjustments as needed based on participation/capacitySchedule current and future visitsReview feedback from school contacts and elevate as appropriateMaintain and update databaseJointly accountable for school performance with Dental Team ManagerSkills and ExperienceMinimum 2 years' experience in customer serviceCollege degree preferred, not requiredSmile America Partners In-school Dental Program Offers:Evenings, weekends and summers off!Excellent benefit packagesFull-Time positionsCompetitive compensationGeneral Working Conditions:This position entails sitting for long periods of time at a computer. While performing duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files and other office equipment as deemed necessary. This position requires the ability to review detailed documents, processing data entry, and read computer screens simultaneously. The employee will occasionally lift and/or move up to 15 pounds. The work environment requires appropriate interaction with others. The noise level in the work environments is moderate.

Created: 2025-01-15