Inside Sales Representative

Customer Service/Inside Sales RepresentativePrimary Location: JTM Products, Solon, OhioJob Type: Full-TimeAbout Us:At JTM, we pride ourselves on delivering exceptional products and unparalleled customer service. Our team provides solutions that meet our clients' needs while fostering long-term relationships built on trust and excellence. JTM is family owned and operated and has been in business for over 100 years. We promote a culture of teamwork and mutual respect between employees.Job Description:We are seeking a motivated and detail-oriented Customer Service/Inside Sales Representative to join our team. In this role, you will be the first point of contact for our customers, ensuring their needs are met with the highest level of service. You will also be responsible for managing incoming sales inquiries, identifying potential sales opportunities, and working closely with our sales team to drive growth.Key Responsibilities:Customer Support: Provide exceptional customer service through phone, email, and chat by addressing inquiries, resolving issues, and ensuring customer satisfaction.Sales Support: Manage incoming sales inquiries, qualify leads, and assist the sales team in converting opportunities into sales.Order Management: Process customer orders accurately and efficiently, ensuring timely delivery and excellent follow-up.Product Knowledge: Maintain a deep understanding of our product offerings to effectively assist customers and identify potential sales opportunities.Relationship Building: Develop and maintain strong relationships with customers to foster loyalty and repeat business.Team Collaboration: Work closely with the sales, marketing, and operations teams to ensure seamless service delivery and customer satisfaction.Data Management: Maintain accurate records of customer interactions, sales activities, and order processing in our ERP system.Qualifications:Experience: 3+ years of experience in customer service, inside sales, or a related field.Communication Skills: Excellent verbal and written communication skills with a strong ability to listen, understand, and respond effectively to customer needs.Sales Acumen: Ability to identify sales opportunities and work towards closing deals.Organizational Skills: Strong attention to detail and the ability to manage multiple tasks and priorities in a fast-paced environment.Tech-Savvy: Proficient in using SAGE software, Microsoft Office Suite, and other relevant technology tools.Customer-Focused: A passion for delivering outstanding customer service and building lasting relationships.Why Join Us?Growth Opportunities: We are committed to the professional development of our team members and offer opportunities for growth and advancement.Supportive Environment: Be part of a collaborative and supportive team that values each member's contribution.Competitive Compensation: We offer a competitive salary, performance-based bonuses, and a comprehensive benefits package.JTM Products is an equal opportunity employer and values diversity. All employment decisions are made based on qualifications, merit, and business needs.

Created: 2025-01-14