Manager of Sales Administration

Position Summary:The Manager of Sales Administration will be a member of the Franchise Development Team under the supervision of the Senior Director of Brand Marketing. The Manager of Sales Administration will liaise with members of the Franchise Development and Executive Leadership Team on a regular basis and manage responsibilities for several aspects of sales pipeline administration and support including documentation management, completion of departmental reporting, the facilitation of Meet the Team Day events, and stewardship of the Home Helpers Home Care Playbook.Other support or administrative duties will apply as needed or directed. This position is hybrid, mostly working from home with the requirement of being in the office (in Blue Ash, Ohio) 7-8 days per month. The amount of days in the office will fluctuate based on business needs.Principal Duties & Responsibilities:1) Support the Franchise Development Team through the sales cycle, reporting processes, Meet the Team DaysEstablish strong working relationships with fellow Franchise Development team members and supporting them and their franchise candidates by delivering exceptional supportPerform confidential and secure administrative tasks including packaging of candidate applications, candidate financials, and credit reports ensuring required documentation is accurate and contain all necessary elementsCoordinate and manage Meet the Team Day meetings, including event scheduling, providing meeting agendas for all attendees, completing prospective franchisee bios, and planning around team schedulesLearn the company sales CRM system throughout the entire sales process from lead received to when a franchise is awarded. Maintain data hygiene of platform.Consistently research and recommend administration practices to provide exceptional Franchise Development team support and optimize efficienciesWork with appropriate team members across the organization to gather the most current and relevant information ensuring the Home Helpers Home Care Playbook is up-to-date with best practices and training materials for Franchise Development Team training and professional growth2) Other duties, support and administrative tasksGeneration of weekly, monthly, quarterly and annual sales reporting that covers performance metrics as assigned and providing regular updates to the Franchise Development and Leadership TeamsSupport and communicate brand quality standards, ensuring the representation of the Home Helpers mission, vision and BOLD value statementPerform other administrative duties and responsibilities as needed or requestedMaintain compliance with state and federal regulations as they apply to franchise sales.Qualifications:Education/ExperienceBachelor's Degree preferredAt least 2-3 years' experience in process management preferredPrevious sales experience preferredPrevious franchising experience preferred, but not requiredStrong competency in business analysis and developmentExceptional Skills in Microsoft Office Suite applications: Word, Excel, PowerPoint, Outlook and other general computer abilities such as internet researchAbility to utilize video conferencing platforms ie: Zoom and TeamsPrevious CRM platform management experience preferredSkills"”Specialized Knowledge"”AbilitiesDetailed and precise thinker and plannerIn-depth understanding of the brand and its position in the marketConfident in producing work across multiple platformsGoal-oriented, organized team playerCreative problem solver who thrives when presented with a challengeProfessional written, verbal, and consultative communication skills with the ability to provide adequate and efficient follow-upAble to multi-task, prioritize, and manage time effectivelyStrict adherence to company philosophy/mission statement/sales goalsAbility to work independently and prioritize a wide-ranging workload with excellent organizational skillsWorking Conditions:Working Hours/EnvironmentMinimum 40 hours per week with probable evening and weekend hours as neededWork can be performed in or outside of the office as business needs dictateTools and Equipment UsedWork computer, phone and other typical office equipmentTravelUp to 10%Physical & Mental DemandsFrequently required to sit at a desk/workstation for long periods of timeAbility to work at a computer terminal for extended periods of timeDigital dexterity and hand/eye coordination in operation of office equipmentModerate lifting and carrying of deliveries, supplies, files, etc. - sometimes up to 40 lbs.Ability to speak to and hear employees/clients via phone or in personBody motor skills sufficient to enable incumbent to move around the office environmentAdditional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret

Created: 2025-01-14