Item Processing Operations Specialist

Item Processing Operations Specialist As an Item Processing Operations Specialist, you will play a vital role in ensuring the smooth operation of the deposit and transaction processing functions. You will manage a variety of responsibilities, including check verification, monetary adjustments, account maintenance, and credit/debit card operations. Working closely with both the front office and operations teams, you will be instrumental in maintaining accuracy, efficiency, and compliance across all processes. Check below to see if you have what is needed for this opportunity, and if so, make an application asap. Key Responsibilities: Check and Account Processing: Perform check verifications and adjustments using tools like Argo Oasis. Handle monetary transactions, fee modifications, and account updates. Card and Account Maintenance: Manage debit/credit card activation, travel alerts, limit modifications, and blocking/unblocking. Process credit card payments and other related tasks. Account Monitoring and Reporting: Maintain accurate account statuses, including dormant reactivations, deceased account processing, and account purging/reopening. Assist with escrow accounts, IOLA/IOLTA interest reporting, and other specialized account types. Compliance and Documentation: Ensure compliance with regulatory requirements while handling subpoenas, check and statement copies, and other document requests. Scan and maintain electronic documentation for audits and record-keeping. Team Collaboration and Backup Support: Provide support for various team functions, including stop payments, holds, collections, and transaction account maintenance. Serve as backup for W8/withholding maintenance, deposit returns, and other key processes. Qualifications: 2-3 years of experience in deposit operations or a related role within the financial services industry. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Familiarity with financial/accounting software (e.g., Silverlake). Knowledge of CRM tools (e.g., Salesforce) and document management systems. Strong data entry skills and accuracy for managing high transaction volumes. Excellent written and verbal communication skills. Team-oriented mindset with the ability to collaborate effectively across departments. Basic understanding of data security and regulatory standards in financial operations.

Created: 2025-01-12