Call Center Representative

Job ** Call Center Representative Jersey City, NJJob ** Full-TimeAbout the RoleWe are seeking a customer-focused Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing excellent service. The ideal candidate has strong communication skills, patience, and a passion for helping people.Key *Answer Incoming * Respond promptly and professionally to inbound calls from customers regarding products, services, and general inquiries.Resolve Customer * Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.Provide Service * Assist customers with accurate information about products, services, and promotions.Meet Performance * Achieve call handling targets and maintain high customer satisfaction scores.Maintain * Handle each call with a positive and courteous tone, maintaining a high level of professionalism at all times.*Communication * Strong verbal and written communication skills.Problem-Solving * Ability to troubleshoot issues and resolve customer concerns effectively.Tech * Proficiency with computers, CRM software, and phone systems.**** High school diploma or equivalent (required); college degree (preferred).

Created: 2024-11-20