Front Office Manager DoubleTree by Hilton Fairfield NJ

What We offer* Generous health, dental and vision insurance, plus 401K* Comprehensive onboarding and training plan to set you up for success.* Coaching, feedback, and mentorship to develop yourself and your team.* Personalized development plan to fit your individual role and career goals.* Training courses to improve your personal and interpersonal effectiveness.* Uncapped PTO.* Opportunities to volunteer and give back to our local communities.Summary of Essential Job Functions* Create and monitor a consistent training program (scripting, role playing, etc.) that ensures team members across hotel operations are prepared for success. Includes development and daily, weekly, and monthly lessons to ensure ongoing learning and growth.* Responsible for the leadership, strategy, and financial performance of hotel operations departments.* Champion the hotels say yes service culture and core values.* Be locally plugged in. Be out and about- on the floor interacting with guests so you are engaged and informed.* Ensure all guest questions and requests are answered in a timely, friendly, and professional manner with laser focus to say yes service culture.* Channel creativity. Find unique ways to curate memorable guest experiences.* Drive teamwork. Bolster innovation and entrepreneurial spirit while still exacting personal accountability.* Responsible for budgeting and forecasting of hotel operations departments.* Build relationships, contacts, and business intelligence. Demonstrates community spirit through involvement in local and regional organizations.* Effectively recruits, trains and mentors team members and fosters strong team culture. Plans, organizes, leads, and/or participates in hotel meetings including staff meetings, etc. as part of the hotels executive team.* Other job-related duties may be assigned.

Created: 2024-11-20