Distribution Customer Service Agent

Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - theyre chances to grow, do what you love and build a career with us!Customer Service:* Daily process and input of all customer orders and distribution account (s).* Provides daily operational reports that are accurate and timely.* Runs stock reports to check for product availability.* Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests and post inventory records.* Assists others in their duties with all distribution accounts.* Performs invoicing through ETMS.* Conducts billings, including associated back-up and documentation.* Provides daily operational reports that are accurate and timely.* Performs daily data entry for receiving, order allocation, shipping and inventory management.* Rates domestic transportation bills.* Coordinates special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.* Trace orders as required and notify customers of any activity concerning their order.* Ensure proper invoicing of accounts by verifying computer-generated invoices.* Maintain damage records and backorder logs. Handle returned merchandise in an efficient manner and ensure proper credit is given to the customer.* Inputs all receipts, putaways, moves, picks, shipments and cycle countsRelationships:* Provides warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.* Maintains excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.* Reports customer feedback to management, including any signs of customer dissatisfaction.* Acts as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.Clerical:* Provides support with other miscellaneous projects, filing and research.* Oversees all paperwork associated with orders and maintain the corresponding files.* Maintains a current and accurate procedures manual that details the processing requirements for each account.* Answers phone calls and operate various types of machines and computers necessary to perform duties.* Effectively corresponds with customers as required. Provides support with other miscellaneous projects, filing and research.* Receives inventory.* Bachelors degree* Logistics experience prefered* Previous customer service experience* History of excellent attendance practices* Proven ability to work as part of a team, under high pressure and tight deadline* Willing to put in extra hours, as required* Well-organized, innovative, self-motivated* Good problem solving skills* Fully proficient with various software applications preferably with a base knowledge of inventory control.Expeditors offers excellent benefits:* Paid Vacation, Holiday, Sick Time* Health Plan: Medical* Life Insurance* Employee Stock Purchase Plan* Training and Personnel Development Program* Growth opportunities within the company* Employee Referral Program Bonus

Created: 2024-11-19