Front Desk Agent

The AC Hotel by Marriott Newtown Square is currently searching for both part and full-time front desk agents. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable. You will be the first point of contact for guests, handling their inquiries and requests promptly and efficiently. Your main goal will be to create a welcoming and friendly atmosphere for our guests, ensuring their satisfaction and loyalty to our brand.Minimum **High school diploma or equivalentExcellent communication and interpersonal skillsAbility to work flexible hours, including weekends and holidaysProficient in Microsoft Office and basic computer skillsAbility to multitask and work in a fast-paced environmentPreferred *Previous experience in a hotel or hospitality industryFluent in a second languageExperience with hotel management softwareAbility to handle cash and credit card transactionsStrong problem-solving skills*Greet and welcome guests in a friendly and professional mannerCheck-in and check-out guests, ensuring accuracy of information and timely processingHandle guest inquiries and requests promptly and efficientlyMaintain a clean and organized front desk areaCollaborate with other departments to ensure guest satisfaction**As a Front Desk Agent, you will utilize your excellent communication and interpersonal skills to provide exceptional customer service to our guests. You will also use your multitasking and problem-solving skills to handle guest inquiries and requests promptly and efficiently. Proficiency in Microsoft Office and basic computer skills will be necessary for processing guest information and maintaining accurate records. Preferred qualifications such as previous experience in a hotel or hospitality industry, fluency in a second language, and experience with hotel management software will be beneficial in providing an exceptional guest experience.

Created: 2024-11-19