PALS Business Unit Support Supervisor

Market Business Unit Support SupervisorThe Market Business Unit Support Supervisor role will be responsible for the overall supervision of a small team of PALS Business Specialists within the national Partner Account Level Support (PALS) group that supports deposit account opening, deposit account maintenance and various bank servicing requests for non-banking center business units.Position CompetenciesSuccessful incumbents possess interpersonal savvy, can focus on the customer, have high decision quality, drive for results, direct others, motivate others, good presentation skills and process management.Position ** Lead and direct their team on support of the lines of business representative requests for customer account and servicing needs.* Actively fulfill workflow requests.* Ensure self and team consistently meets established service level agreements.* Work collaboratively with internal business partners; escalate issues to manager.* Actively coach and model customer service and support behaviors. Timely escalate issues and engage appropriate resources to ensure customer satisfaction.* Lead, coach and manage an operations and customer support team. Ensure development and performance of employees in the areas of customer experience, service excellence, relationship management, in-depth consumer and business product/service knowledge and execution.* Ensure completion of required compliance and other training.* Ensure requests for self and team are accurately completed.* Identify and escalate process improvement opportunities.* Serve as subject matter expert (SME) of deposit account and servicing procedures.* Specialize in complex customer formations and their unique needs.* Provide operational support to Business Unit Lending Assistants.* Adhere to operational policies and guidelines. Demonstrate good judgement in escalation of exception requests to balance customer needs with prudent risk management.* Demonstrate Comericas commitment to the communities in which we serve by participating in Comerica sponsored events.* Participate and encourage staff to embrace MDA.* All other duties as assigned.Position ** Bachelors degree from an accredited university OR 4 plus years of experience in financial and customer services* 3 years of experience in supervisory with staff development, i.e., direct supervision of staff to include responsibility for coaching and operations* 3 years of experience in financial and customer services* 1 year of experience utilizing Microsoft Office Products including Word, Excel and PowerPointWork Best ***** Category B - 3-4 days in office on designated days/1-2 days remote***** 8:00am - 5:00pm Monday - Friday***** To Be Determined Based on Individual Experience

Created: 2024-11-19