Senior Collector

JOB DESCRIPTION Summary/Objective The Senior Collector is responsible for collecting on delinquent consumer loans and Visa credit cards for an assigned queue of Credit Union accounts, primarily through phone contact, letters and/or emails. The objective is reduce the delinquency and minimize losses. A Senior Collector must also promote the corporate values of Member Service, Teamwork, Commitment, Performance and Professional Competency. The Credit Union wants to work with members who become unemployed , disabled , divorced , or their spouse dies to help them through a rough patch if they were a good borrower before the negative event occurred. Collections Collect on delinquent consumer loans and Visa credit cards. Make arrangements for accounts to be brought current, in one or several payments. Follows up on promises and broken promises. Transfers funds from members' accounts, process ACH transfers and/or Credit/Debit card payments to clear or reduce the delinquency. Skiptrace in order to locate hard to find members. Work with member to ascertain the reason for the delinquency Handle incoming calls for delinquent mortgages. Restrict and/or remove services as needed and in accordance with the policy to reduce potential losses. Use the Collections system effectively by ensuring that all the correct workflow and account notes are 100% accurate. Have a very good working knowledge of the Credit Union's Policies and Procedures and any laws applicable to the collections of delinquent share or loans. Have knowledge of which departments and personal handle different types of member services issues. Productivity and Effectiveness The Senior Collector must maintain the minimum production averages listed below: Not Ready Time of 45 minutes or less Accounts worked per day of 75 or more. Contact Percentage of 55 or more. Promise Rate of 30 or more. Promise Kept Rate of 48 or more. Team Work and Dependability Must be able to work constructively and within the collections department and with others to achieve the common goals of the Credit Union. From time to time you may be asked to come-in or stay late to assist in helping the department. Helping others within the department or other departments when needed. Arriving for schedule shifts with enough time to be ready for your start-time. Required Education and Experience Must have a GOOD CREDIT HISTORY and criminal background check Required: A minimum of 2 years first placement collections and/or 1 year of second placement collections. High School Diploma/GED. Must be able to learn and utilize Symitar and Akcelerant. Must follow Credit Union policies and procedures Displays competency in collection activities and techniques. Ability to learn and apply the laws applicable to the collection of delinquent accounts. Ability to work independently. Ability to follow instructions. Cooperative Ability to communicate efficiently and effectively via email, letter and telephone. Ability to work with members as well as other Credit Union personnel. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description does not constitute a contract between the employee and the Credit Union. Employees are "At Will" employees; they may terminate their positions and are subject to termination, at any time, for any reason. Management retains the right to restructure positions, change job descriptions, and eliminate positions without prior notice. PFFCUBO

Created: 2024-11-17