Lockbox Specialist Extractor and Keyer OH

Title : Lockbox Specialist Extractor and Keyer (Onsite) Location : Brooklyn, OH - 44144 Duration : 6 Months contract Shift :Saturday and Sunday 7:30 am to 6:00pm Payrate : $18.00/Hour on W2 Job Brief : Under direct supervision, the Specialist is primarily focused on execution of basic processing work following defined proceduresThe Specialist is also responsible for routine operational and/or administrative work and escalates any issues. Essential Job Duties : This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and dutiesAdministers defined procedures, analyses, tasks and report preparation while receiving explicit instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or processMay assist in reviewing or ensuring proper documentation or procedures are used for basic activitiesPerforms basic routine tasks assigned by managerMay provide service in relation routine billing inquiries, service requests, suggestions and complaints from customersCompletes work by following clear defined procedures Other duties as assigned Skillsets : Skillsets Required at all Specialist Levels Works well with others in a fully developed team environment. Open minded and adaptable to new ideas in a changing environment. Exceptional attention to detailAbility to work under pressure and meet deadlinesProficient in Microsoft Office applications Proficient in 10-Key, able to perform with a high degree of speed and accuracy. Proven ability to handle monetary/ processing functions independently. Proven ability to handle high transaction volumes accurately and meet production goals. Leveling Skills Proven effective verbal/written communication and interpersonal skillsGood judgment knowing when to escalate issues. Ability to identify, assess and escalate concerns appropriately. Comfortable navigating multiple computer systems and applications Basic knowledge of banking policies, procedures, government regulations. Ability to perform simple scheduled and non-scheduled maintenance functions Excellent customer service skills. LOB Specific Skills. Open mail and extract paper invoices/checks (Applicants will be tested to determine extraction skills). Properly sort non-payment documents for processing. Accurately batch work and communicate issues to Workflow Coordinator or Supervisor. Cross training in other functional areas is required to maintain coverage in critical department functions, e.g., mail sort, keying, re-association, and data entryOther duties as assigned. Education : 0-1 years of experience with working knowledge of the business or general office skills High School Diploma or equivalent work experience required. College degree preferred #TB_EN

Created: 2024-11-11