Hotel Complex General Manager

We are seeking a Complex General Manager for two Philadelphia hotels, both nationally-branded with the larger one now completing a major renovation with plans for this property to be the shining star of the company. This 240 room Flagship Hotel will focus on luxury service and becoming part of the community as the hotel grows market share for all departments. Whether coming to the area for long-term business or leisure, these hotels transform the concepts of 4 star full-service amenities and another 130 room life-stye brand combining extended-stay living through naturally inspired design, health-conscious, and eco-friendly amenities. With easy access to the areas top attractions, from the Liberty Bell, Independence Hall and Valley Forge to the best shopping and the historic sites of Philadelphia, this location is perfect. With newly renovated accommodations with high-speed Wi-Fi, plush bedding and a flat-screen TV, you can enjoy the on-site fitness center or take a dip in the indoor pool and whirlpool.The Ownership/Management Company take pride in being recognized as an Employer of Choice in the Hospitality Industry. The commitment to fostering a positive, inclusive, and innovative workplace sets them apart. They have earned and maintained an advantage by developing talent within the organization. They have a proven track record of developing and managing hospitality assets for over 30 years and continue to be recognized as one of the region's top hospitality companies.SUMMARY The General Manager will provide leadership and demonstrates professionalism and quality in every action. Plans strategically to maximize profits. Responsible for all areas of hotel operation and services as well as personnel, budget performance and financial controls. Responsible for all operations in compliance with brand standards and inspections.ESSENTIAL FUNCTIONS· Anticipates the needs and exceeds the expectations of the owners by meeting and exceeding key owner indicators including profitability, REVPAR, and total revenue.· Establishes and communicates objectives which support achievement of company mission.· Develops and implements strategies to achieve objectives. Monitors achievement of strategies and revises as necessary. Writes P&L recap each month.· Achieves revenue goals for the hotel by developing and implementing the marketing plan and overseeing the sales effort. Attend weekly revenue meeting.· Achieves profitability objectives by establishing and implementing operating capital budget. Monitors actual operating results and forecasts against budget. Adjusts marketing and sales strategies and cost containment strategies as necessary to achieve profitability indicators.· Maintains and builds the value of the business and asset by developing and implementing strategies which enhance profitability and maintain the physical condition of the hotel.· Maximizes revenue per available room through yield management.· Monitors customer service levels and counsels employees with alternative methods of responding to customer requests.· Attend and participate in weekly staff meeting and daily Basic of the Day training.· Perform duties of MOD as scheduled.· Provides staff with the skills training to provide value added service to customers.· Selects qualified employees and provides orientation and training.· Determines and communicates standards of performance to associates. Evaluates employee performance on a regular basis and recommends salary increases as appropriate.· Develops employees to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs and allowing these needs to be met.· Keeps the owners and key corporate staff informed of developments on a regular basis. Requests assistance as needed.· Minimizes safety hazards by following all safety rules and procedures. Report any unsafe acts or conditions to Safety.· Schedules management personnel and maintain labor cost objectives.· Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.· Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working environmentJOB SPECIFICATIONEducation: Bachelor's Degree in Business Management, Hospitality Management, or related field requiredExperience: 5 or more years of hotel management experience at the AGM level or higherMust be strong leader, self-motivated, and team builderProven track record of successMust perform well under stress and be adaptable to changing work environmentsAbility to train and develop team membersProficient knowledge of computer applications, such as Excel, Word, Outlook, PowerPointLanguages: Written and verbal understanding of English; additional languages are a plusBenefits401(k)401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offPaid trainingVision insurance

Created: 2024-11-06