Bilingual Customer Service Representative

Recruiting Solutions is seeking a Bilingual Contact Center Agent for a Direct Hire opportunity with a Financial Services Company in Greenville, South Carolina! This onsite position supports inbound and outbound calls related to third-party debt collection. It offers comprehensive benefits and a competitive pay range of $17 to $18 per hour, along with monthly commission opportunity "”with the ability to earn $70,000 per year or higher! Top Benefits Included:401(k) Matching - Match up to 4.5% annually to help employees invest in retirement.Comprehensive Healthcare Benefits - Includes medical, dental, vision, and pet insurance.Generous Paid Time Off - Start with three weeks of PTO and ten paid holidays.On-Site Wellness Center - Free access to a nurse practitioner via Bon Secours Hospital System.Free On-Site Fitness Area - Stay healthy with complimentary access to employee gym.Training and Development Opportunities - Tuition reimbursement, certification programs, and LinkedIn Learning sponsorships.Casual Work Environment - Enjoy wearing jeans and sneakers every day!Bilingual Contact Center Agent Job Responsibilities:Assist account owners or authorized individuals by providing effective resolutions to accounts, including documenting all customer interactions, conversations, and payment arrangements.Manage assigned tasks in compliance with state and federal laws governing debt collection.Provide accurate and timely information to customers while maintaining high standards of quality and efficiency.Evaluate customer conversations and documents to determine the appropriate course of action, including account status updates, call routing, notations, and follow-ups.Negotiate and process payments using effective negotiation strategies.Ensure the integrity and accuracy of account information by updating and documenting appropriate systems.Meet and maintain weekly and monthly performance goals set by the department.Perform other duties as assigned by management.Bilingual Contact Center Agent Requirements and Qualifications:High school diploma or GED required.Bilingual fluency (Spanish) required.Customer service experience required; experience in collections or call centers preferred.Strong communication skills"”both verbal and written.Effective negotiation skills and ability to manage payment processing.Problem-solving skills with the ability to analyze situations and determine the best solutions.Proficiency in Microsoft Office and familiarity with call center and collections software is a plus.Ability to work onsite from Monday to Friday, 10:30 AM to 7:00 PM.Recruiting Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Recruiting Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.Recruiting Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Created: 2024-11-05