Customer Support Specialist

Company DescriptionPella Products of Kansas City, a distributor of Pella® Windows and Doors, is dedicated to providing worry-free window and door replacement projects. With over 40 years of experience serving the Kansas City metro area, we offer a variety of Pella® products and services, including installation, prefinishing, and financing options.Role DescriptionThis is a full-time on-site role for a Customer Support Specialist at Pella Products of KC, Inc. in Lenexa, KS. The Customer Support Specialist will be responsible for providing assistance to customers in selecting and servicing Pella® window and door products, ensuring customer satisfaction through effective communication and problem-solving. Our Customer Support Specialists will coordinate the order entry, purchasing, scheduling, releasing, delivery, and possible installation of customer orders in a timely manner. The Customer Support Specialist is responsible for ensuring that each detail in the customer's order is fulfilled correctly by managing orders from the point of contract through final resolution including coordinating all warranty and service repair and replacement. They work closely with sales teams, order fulfillment teams and 3rd party subcontractors to provide and achieve excellent customer satisfaction. They must be able to work well in a team environment.QualificationsCustomer Support and Interpersonal SkillsTechnical Support and Analytical SkillsAbility to prioritize customer satisfactionStrong communication and problem-solving abilitiesExperience in a similar customer-facing roleKnowledge of window and door products is a plusHigh school diploma or equivalent requiredTechnical degree preferred1-2 year's customer service experience requiredPrior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required

Created: 2024-11-04