Customer Support Coordinator

About the Position:Mary Square is seeking a driven and accomplished Customer Support Coordinator to join our growing team. Under the direction of the VP of Operations, and in collaboration with the Sales Team, the Customer Support Coordinator will be responsible for communicating and problem-solving with our wholesale and retail customers. This person is comfortable working with all types of customers in the effort to answer their questions quickly. This role requires a dynamic, results-oriented individual who can handle a fast-paced environment and react quickly to changing needs and objectives.What You'll Be Doing:Customer ServiceCreate a positive/friendly first impression for customers and salespeople contacting Mary Square via phone and email by serving as the primary customer service representative for all retail customers and as the "second ring" for wholesale customersStrive for "one call service" where inquiries and issues are resolved with one callFollow up within 24 hours on open issuesMaintain a positive, empathetic and professional attitude toward customers at all timesAct as an information conduit to our customers, team members and company providing information as requiredCommunicate with customers via our online chat platformContact customers whose credit cards we need to complete their orderWhat We'd Like to See in You:1+ year of experience in customer service roleExperience working with a cross-disciplinary team in a highly collaborative environment with diverse perspectives and expertiseProficiency in Microsoft Office programsAbility to embrace challenges and inspire new ways of thinking and approaching design problems while able to move quickly to prove out ideasStrategic problem-solving skillsExcellent written and verbal communication skillsCuriosity, humility, and a passion for doing great workA flexible personality that can thrive in a fast-paced environmentAbility to learn new technology, like Apprise ERP, quicklyWhat You'll Get From Us:An opportunity to grow and evolve your career while working in a fun, and dynamic environmentExperience working with creative and motivated peopleHealth insurance coverage Vision and dental insurance Vacation and holiday pay Matching 401K retirement planEmployee discount on all of our fabulous productsADDITIONAL PERKS:Fun and vibrant workspace Flex hours Casual dress code Dynamic environment Company retreatsAbout the Company:Year after year, Mary Square inspires women to celebrate life, have faith in who they are and to live a life without regret. We are a community of women that encourage each other to be better than the last and to value where we have come from. We believe in celebrating the everyday and embracing life's little imperfections. We find freedom in expressing how we feel and find joy in lifting spirits up.Creating inspiration is what we do. It is at the core of who we are and the "why" behind our brand. We work hard behind the scenes each day to bring you joy in the smallest of things. Whether it is a piece of decor that reminds you that you are strong, a favorite dress that makes your confidence soar, an inspirational journal that helps you realize your dreams or a heartfelt gift that you can give to a loved one; we are here for every season of your life. Whatever the day may hold, we empower you to create your journey and we will be right here cheering you on along the way.

Created: 2024-11-03