Member Service Representative

About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. About the job: Member Service Representatives attract potential members by exploring member needs and explaining products and services. Additionally responsible for processing orders, preparing correspondences, and ensuring member satisfaction. What you'll be responsible for: Adhere to MCU's policy and procedure. Perform due diligence to mitigate risk and minimize loss. Communicate effectively with prospective and existing members in a positive and professional manner. Provide product and service information to existing members and prospective members. Answer questions about MCU, services and requirements for eligibility, loan guidelines, dividends, withdrawals, insurance and statements. Cross-sell MCU products and services. Distribute information brochures and disclosures. Disburse approved loans. Open new accounts. Process stop payments, payroll deduction, ATM pin changes, requests for new products and services and other needs as required. Become familiar with database of membership information on in house software system. Provide assistance and support to other members of the service team. Assist with community outreach programs. Comply with BSA and SAR requirements. Perform other duties as assigned Travel as required Requirements: What you'll bring: High school diploma or the equivalent required. Minimum two years of prior banking or customer service/sales experience. Proficiency in Microsoft Office Suite Excellent written and verbal communication skills Highly ethical General Math skills Strong organizational skills Detail-oriented Ability to function in a fast-paced and changing environment Excellent communication skills with ability to be concise, clear and consistent 2 years of experience working on a fast pace environment 2 years of experience delivering high customer satisfaction Open and desire to learn Able to work on a team environment. Passion for helping people Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you'll bring the following: Results - You'll look to achieve the best outcomes for our members. Continuously track and measure everything, and use it to always improve. Be proactive, not reactive. Agility - You'll remain agile in your decision making, planning, and delivery; using curiosity and creativity to see situations from all perspectives. Integrity - You'll act professionally and positively. Build trust, be upfront and communicate thoroughly. Teamwork - You'll work to achieve common goals as part of ONE TEAM. Ownership - You'll hold yourself and others accountable and remain committed to our obligations while caring about the outcomes as much as an owner would. Belonging - You'll embrace and environment in which any individual or group can be and feel welcomed, respected, supported and valued. We stand by our mission to connect our members and communities with an exceptional financial future and we are looking for individuals who share this same purpose to take this journey with us. What we can offer you: Competitive compensation, medical and dental benefits. 401K with employer contribution Flexible paid time off We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Created: 2024-11-01