Licensed Account Representative (Customer Service/ ...

Do you have a passion for customer service? Are you looking for a company that offers you more? Come talk to NJM Insurance Group, a 5-time recipient of the Forbes Best Employers in New Jersey about joining our Contact Center!Join a best-in-class team that has been certified by J.D. Power for providing personal lines customers with an exceptional Auto Claims Experience - 6 years in a row!Our Contact Center team enjoy:Salary begins at $48,642 with the potential to earn more if you are licensed with experience (Salary is commensurate with experience and credentials)Company paid training and professional state licensure.Potential annual bonus incentive worth up to 7.5% of your first years base salaryHybrid work schedule once training is completedAn outstanding benefits package (outlined below), including a 401k with a dollar for dollar match up to 8%The OpportunityNJM is seeking talented, friendly customer service orientated professionals to become Licensed Account Representatives in our nationally recognized contact center. As part of your NJM experience, you will receive top-quality paid training to prepare you for this position in personal lines insurance. On our team, you will play an important role in continuing to build upon the long-standing reputation of delivering award winning service to NJM policyholders by assisting them with setting up new policies, and completing policy transactions, as well as general coverage and billing questions.Available Shift(s):Monday-Friday (11:15AM - 7:30PM) and one Saturday a month (8:30AM- 4:45PM)Include a 5% shift differential.ResponsibilitiesDeliver a high-quality customer experience while consulting and counseling customers on NJMs products via inbound callsProvide coverage options best suited to accommodate individual needs and administer transactions when necessaryDemonstrate effective time management to achieve performance goals/targetsProvide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance.RequirementsExcellent verbal and written communication skillsStrong computer and navigation skills including proficiency in Microsoft Outlook and WordAccurate keyboarding skillsSuperior listening skillsStrong multi-tasking abilityPrior customer service or contact center experienceQuiet, distraction-free work area at homeHigh School Diploma or GED is required; an associates or bachelors degree is desiredBilingual skills are valued, but not requiredPersonal Lines Authority License is a plusBenefits Offered:Medical Insurance (Blue Cross Blue Shield)Dental Insurance (Delta Dental)Vision (Delta Vision/ VSP)Flexible Spending AccountDiscounts on NJM auto insuranceTuition reimbursementLife insurancePlus, additional company discounts for items like travel, service, car rental and more!Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.PDN-9ccedd60-3315-42f1-9150-f5a73b67cfd3

Created: 2024-11-01