Resident Services Coordinator

What we are looking **We are seeking a driven and hospitality-oriented Resident Services Coordinator to assist with the day-to-day operations of our Luxury residential community in DUMBO, Brooklyn. As a Resident Coordinator, you will support our property management and operations teams in a critical way leading day-to-day operations with a primary focus on delivering a first-class Resident experience.Job *Point of *Act as the primary point of contact for all Residents throughout the entire Resident journey (pre-move in, move-in, move-out). Coordinate all elements of the process to create a seamless Resident experienceEffectively respond to requests and concerns of Resident inquiries including bookings (elevators & private events)Act as the primary for face-to-face meetings with Residents for any Resident related issuesSupport the building Team with the coordination and execution of all Residents programming, including special eventsSchedule/conduct all annual inspections and other compliance related tasks.Manage accounts receivables process and other tenant billing inquiriesProject *Coordinate/schedule apartment preventative maintenance annual inspectionsCreate incident reports for complaints received, investigate and follow-up as neededAssist with building and vendor invoices, follow up on outstanding orders including uniformsProvide support to the Front Desk & package room to assist with issues****At least 1 year of hospitality or property management related experienceA positive and hospitable demeanorAble to perform job functions with attention to detail, speed, and accuracyBe a clear thinker, remaining calm and resolving problems using good judgementPolished oral and written communication skillsDetail oriented and able to maintain an organization in a fast-paced and multi-tasking environment

Created: 2024-11-01