Director of Operations

Job Description: Director of Operations at White Flower FarmAbout White Flower FarmWhite Flower Farm is a family-owned nursery based in Northwest Connecticut. For 75 years, White Flower Farm has stimulated American gardeners' imaginations and met their disparate needs. Along the way, we've earned a reputation for trustworthiness and transparency alongside outstanding product quality, comprehensive cultural information, and superior customer service. Today, WFF is a nationally recognized, time-tested resource for everyone from experienced horticulturalists on the lookout for unusual cultivars, to absolute newcomers to gardening. For more information about White Flower Farm, please visit: We're Looking ForWhite Flower Farm (WFF) is looking for an exceptional Director of Operations (DO) who is highly skilled in overseeing D2C revenue channels and fulfillment processes, managing multiple operations-related departments, and being part of a forward-looking leadership team. The DO will manage the customer service group, the distribution group, the IT department and the associated physical facilities, for a total of 22 direct and indirect reports (with seasonal spikes above those headcounts). Together, those departments ensure that the companys goals, objectives, and mission are carried out through customer interactions and daily operations. As a member of the senior management team, the DO will work to continuously improve the presentation and delivery of products and services to our customers and in addition, will collaborate on strategic analysis, financial planning and control, and product development. The DO will report directly to the company's owner.ResponsibilitiesPlan and direct day-to-day operations and long-term strategy of WFF's D2C revenue channels and fulfillment processesCoordinate and optimize efforts between operational departments (customer service, distribution, IT) to ensure that the company's mission and revenue goals are metContinually evaluate the performance of the company's D2C sales, operations, and fulfillment process, challenging old habits and implementing improvements where appropriateCollaborate closely with the e-commerce department to optimize reach, grow revenue, control costs, and grow the customer baseProvide financial oversight of the operational departments, creating and sharing budgets, reviewing monthly variance, and approving extraordinary expendituresManage recruiting, hiring, discipline, terminations, training and seasonal scaling of the operations team Provide regular and recurring guidance and direction for the operations team, setting performance standards and monitoring resultsCreate an environment for feedback and continuous improvement, investing in professional development for those who demonstrate leadership potentialCollaborate with the senior management team on issues related to product quality and customer successRegularly review customer feedback and initiate improvements to enhance customer satisfaction and retentionReview financial statements and operational KPIs, and diagnose operational challenges in the context of financial statements and goalsDevelop and adapt long-term operational strategies in collaboration with team senior management team to meet company objectivesRemain current on technology platforms utilized in e-commerce customer service and fulfillment, assess the company's technological needs going forward, and manage the implementation of new systemsDevelop, present and implement capital plans for the operations department, factoring and supporting return-on-investment goalsNegotiate or approve contracts and agreements with suppliers and third-party shippersImplement company policies and procedures as needed within the supervised departmentsMaintain a safe workplace and ensure that safety procedures are adhered toParticipate in Company events as requiredQualifications10+ years in leadership or management roles in a D2C or e-commerce business5+ years of experience managing e-commerce revenue channels, ordering and fulfillment tools, and shipping relationshipsPreference for candidates with prior experience in the nursery, horticulture, greenhouse and/or controlled environment agriculture sectorDemonstrated track record in creating and meeting/beating budgets, managing to a P&L, and setting and working towards departmental and/or company KPIsDemonstrated track record of workplace achievement in the selection, coaching and development of employeesProven ability to drive customer satisfaction and financial performance in an e-commerce focused businessExcellent interpersonal and time management skills and verbal and written communications skillsExceptional leadership, motivational, and hands-on team-building skills and knowledge of management best practicesDemonstrated problem-solving, organizational, analytical and business management skillsStrong instincts for and creativity in sales, marketing, and merchandisingStrong proficiency in a range of contemporary project management tools, POS systems, ERPs, Shopify, warehouse management systems, and MS Office suiteAbility to lift 25 lbs, stand for long periods, and perform repetitive tasksCompensation & BenefitsThis position will have a total annual compensation in the range of $125,000. In addition, this position will be eligible for a performance-based bonus and for the following benefits:Health, dental, and vision insurance premium subsidy120 hours of annual paid time off9 additional paid company holidays401k with partial company matchApplication Process Candidates should send an email to with "Director of Operations" in the subject line, and include the following information:Cover letterResumeQualified candidates will be contacted directly.White Flower Farm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you require reasonable accommodation to view or apply for this position, please contact us via .

Created: 2024-11-01