Service Desk Technician Tier 2 (MSP)

Staten Island, NY $55,000 - $65,000 About Service Desk Technician Tier 2 (MSP): Looking to join a dynamic team at the forefront of technology solutions? We're seeking a skilled and motivated Service Desk Technician Tier 2 (MSP) to join our innovative Managed and Cloud Services Provider. We're at the forefront of delivering cutting-edge technology solutions to our valued clients. This is a hybrid WFH role allowing the Service Desk Technician Tier 2 (MSP) to be at home 2 days per week with the other 3 supporting clients only located on Staten Island. As a Service Desk Technician Tier 2 (MSP), you'll play a pivotal role in providing top-tier IT services and support to our diverse client base. You'll be troubleshooting Tier 1 and Tier 2 issues supporting technologies such as Windows Server, AD/GPO, M365, VMware, Hyper-V, Cisco, SonicWALL, and Azure. Service Desk Technician Tier 2 (MSP) Responsibilities and Requirements: Previous MSP experience required Tracking & documenting support activities, using ConnectWise ticketing system Have good working knowledge of Windows operating systems (desktop and all server) Have knowledge of desktop, laptop, and basic server hardware. Assist or install and configure desktops, laptops, and basic networking hardware Have intermediary knowledge of routers, firewalls, networking and TCP/IP protocol Have moderate to advanced knowledge of Microsoft Office/Microsoft 365 Have a strong attention to detail and ability to communicate and document with clarity Have excellent customer service skills Service Desk Technician Tier 2 (MSP) Benefits: Health, Dental, Vision, and Life Insurance Partial WFH Short and Long-Term Disability PTO + Paid Holidays 401(k) with a match Certification Reimbursement Internal Growth Opportunities Location Staten Island, NY Salary $55,000 - $65,000 About the Company Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry. Location: Staten Island, NY Job ID: BW5873 Published Date : May 8, 2024

Created: 2024-11-01