Field Service Coordinator/Case Management (RN, LPN, ...
Humana - Indianapolis, IN
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The Field Service Coordinator (Care Coach 1) assesses and evaluates members needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Service Coordinator work assignments are often straightforward and of moderate complexity. This role involves meeting members in their location, spending quality time assessing their needs and barriers and"¯then connecting"¯our members with quality services to promote their ultimate well-being and drive health outcomes. Responsibilities include: * * Administer initial and ongoing long-term services and support (LTSS) related assessments through person-centered thinking approaches. * Contacts members both telephonically and/or in-person to establish goals and priorities, evaluate resources, develop plan of care and identify LTSS providers and community partnerships to provide a combination of services and supports that best meet the needs and goals of member and caregiver through person centered thinking approaches. * Development and continuous modification of Service Plan and involve applicable members of the care team in care planning (Informal caregiver coach, PCP, etc.) * Support members through navigation of their LTSS and related environmental and social needs Utilize available information pertaining to member to prevent the need for administration of duplicative assessments. * Focuses on supporting members and/or caregivers in accessing long term services and support, social, housing, educational and other services, regardless of funding sources to meet their needs. * Assisting members in maintaining Medicaid eligibility * Collaborate with Medical Director/Geriatrician/Care Coordinator as deemed necessary to ensure cohesive, holistic service delivery and support positive member outcomes. *Required Qualifications Service Coordinators (Care Coach 1) shall meet one of the following qualifications: * Individual continuously employed as a care manager by an Area Agencies of Aging since June 30, 2018; OR * Unrestricted Licensed Registered nurse, a licensed practical nurse, or an associate's degree in nursing with at least one (1) year of experience serving the program population (license in the state of Indiana and in the bordering state of residence: MI, KY, IL, OH); OR * Bachelors degree in Social Work, Psychology, Counseling, Gerontology, Nursing or Health & Human Services with at least (2) years of experience; OR * Bachelor's degree in any field with a minimum of two (2) years full-time, direct service experience with older adults or persons with disabilities (this experience includes assessment, care plan development, and monitoring); OR * Masters degree in Social Work, Psychology, Counseling, Gerontology, Nursing or Health & Human Services with at least (2) years of experience; OR * Associate's degree in any field with a minimum of four (4) years full-time, direct service experience with older adults or persons with disabilities (this experience includes assessment, care plan development, and monitoring). Must meet all following requirements: * * Prior experiences in health care and/or case management. * Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook. * Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders. * Proven ability of critical thinking, organization, written and verbal communication and problem- solving skills. * Ability to manage multiple or competing priorities in a fast-paced environment. * Ability to use a variety of electronic information applications/software programs including electronic medical records. * Must perform job responsibility in Indiana * Ability to work Monday-Friday 8:00am-5:00pm *Work-At-Home Requirements To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: * At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested * Satellite, cellular and microwave connection can be used only if approved by leadership * Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. * Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. * Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Workstyle: Field Position, perform job responsibility in Indiana *Location: *This position requires member facing visits across Indiana. *Travel: *This position will require a minimum of 100% travel to cover 6-7 Counties in your region of Indiana. Job Type: Full-time Pay: $22.93 - $32.02 per hour Expected hours: No less than 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Flexible spending account * Health insurance * Life insurance * Paid time off * Tuition reimbursement * Vision insurance Schedule: * 8 hour shift Willingness to travel: * 100% (Required) Work Location: In person
Created: 2024-10-21