Technical Support Representative
Insight Global - Auburn Hills, MI
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***** Auburn Hills, Michigan***** Technical Support Representative***** On-going ContractPay ***** $26.16/hourMust HavesHigh School diploma or GEDAutomotive Industry ***** 2-4+ years of experience with knowledge and understanding of automotive systems, service and repair, terminology and componentsHands on ***** mechanic or technicianCustomer ***** customer support, technical support, store manager, parts manager, or warranty analystAutomotive Electrical Component ***** understanding of brakes, engine, transmission, wiring, voltage, etc.Critical Thinking ***** ability to think on their feet and respond to customer calls based on knowledge and experience without having a scriptComputer ***** ability to operate a dual screen computer and type on the keyboards while speaking on the phonePlussesAssociate degree or bachelor's Degree (Automotive Technology, Engineering)Previous experience working at a dealership or an automotive support store (AutoZone, O'Reilly's, NAPA, Advanced Auto Parts)ASE Certifications (Automobile, Light Truck, Medium/Heavy Truck, Collision Repair/Refinish, School Bus, Transit Bus, Truck Equipment)Heavy or Medium Truck experiencePrevious experience or knowledge on air disc brakesHands on vehicle repair experienceDay to DayInsight Global is looking for a Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Technical Support Representative is responsible for taking inbound phone calls from truck drivers, shop foreman, dealership technicians, or warranty analysts. They will be assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will be joining a team of 15 technical support representatives and will be required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere.
Created: 2024-10-18