Front Desk Specialist
Vaco - Great Neck, NY
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Organization: Well-known Orthopedic Practice Role: Front Desk SpecialistPay Rate: $19-21/hrLocation: Great Neck, NY - 5 days a week on-site Hours: 8:30am - 5:00pmOur Organization is seeking to hire a Front Desk Specialist to join our Call Center in our Great Neck, NY location. Responsibilities/Duties:Greet all patients and office guestsCheck-in and check-out all scheduled patientsEnter and verifying patient demographics and insurance informationEducate patient about insurance coverage, in network vs. out of network benefitsEnsure that necessary paperwork is complete and on file (i.e. Insurance forms, insurance referrals, authorizations and/or waivers, specialist packets/forms)Ensure proper registration and billing documents are reviewed and signed off on by the patient/responsible partyObtain or create electronic medical record number; enter into PM systemDirect patients to radiology as indicated on appointment notes by the medical assistantAddress patient balances at time of service, set up payment plans when appropriateCollect and enter patient paymentsSchedule appointmentsNotate cancelled or rescheduled appointmentsFollow Patient No Show/Cancellation PolicyReview and update eligibilityPrint and verify day end reviewSubmit daily payment collection reportsBalance daily receipts Accept and review patient disability forms and/or medical records requests for completion/accuracy, notifying patient of processing timeRelease records to patients once requests have been fulfilledEnter charges and payments for medical records requests filled directly by our officeAccept labs from outside facilities, date stamp and forward to clinical staffSign for all incoming deliveries (i.e. Fed Ex, USPS, Air Borne Express...)Open and close office prior to and following business hoursAssist patients and/or family members with any requestsMaintain a professional work atmosphere by behaving and communicating in a manner that gets along with patients, physicians, co-workers and administrationAny and all other duties as assigned by the office manager
Created: 2024-10-14