Customer Service Representative
Maxcess - Eureka, MO
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Primary Duties and Responsibilities:Act as the face of Maxcess to customers, while managing the needs of the customer through all channels.Manage all quote and order requests within one hour of receipt from customer or prospect.Recommend best product based on customers' business application and technical requirements.Provide the best-in-class customer service to internal and external customers.Configure, communicate, and follow-up on verbal or written quotations to secure ordersConfigure & process new orders in a timely manner and strive towards an overall reduction of order entry processing timeEnter die line requests, tech support, engineering, and drawing requests.Educate customers about terminology to improve order entry process and customer satisfaction.Promote collaboration with engineering and manufacturing to meet customers' expectations by providing a complete drawing package.Support the manufacturing facility's efforts to maximize revenue on a monthly, quarterly, and yearly basis by driving down units on shipping hold.Work with other Departments to manage return authorizations, customer concessions, milestone billing, and overdue invoices.Monitor expedited shipment dates to ensure customer requirements are metEnsure customer files and notes in CRM are current and up to date.Identify trends in customer satisfaction or dissatisfaction and communicate with Account Managers and Management as needed.Contact customers following sales to ensure customer satisfaction.Cultivate an open communication environment.Meet assigned revenue objectives. (Quota)Provide all necessary competitive information regarding price targets and production locations.Promote waste minimization, energy conservation, and other efforts to meet environmental objectivesOther duties as assigned to meet departmental and Company objectives.Required QualificationsBachelors degree (B.A.or B.S.) from four-year college/university in business, sales, or engineering, and minimum two years' experience acting as a customer service representative configuring products or partsORGED/high school diploma with a minimum of four years' experience acting as a customer service representative configuring products or partsAbility to sit for extended periods of timeAble to wear personal protective equipment (if entering designated manufacturing areas)-safety shoes, safety glasses, hearing protection, etc.Position located in Eureka, MOHybrid office / work from home opportunity following training periodJob Qualifications And ExperienceExcellent organizational skillsSelf-motivation to own complicated tasks with minimal supervisionBasic mechanical aptitude and ability to read dimensional printsAbility to problem-solve and handle rejection while maintaining professionalism and motivationWillingness to constantly learn new processes, terminology, and productsProficiency in basic algebraGood verbal and written communication skillsProficiency in Microsoft Word, Outlook, and ExcelSalesforce and/or Oracle CRM experience are a plusExperience in an industrial or manufacturing environment is a plusTag and Label industry knowledge and experience are a plusSalaried Non-ExemptOur company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Created: 2024-10-12