Bilingual Dispatcher
HOMELAND LLC - Nashville, TN
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Job SummaryOur client in Nashville, TN, is seeking a Bilingual Dispatcher to join their team! The Bilingual Dispatcher will be key in coordinating service requests, managing communication between field crews and customers, and ensuring smooth information flow within the organization. This role requires excellent communication skills in both English and Spanish, along with the ability to multitask in a fast-paced environment.ResponsibilitiesHandle incoming calls and respond to service requests in both English and SpanishEfficiently dispatch service technicians to jobs, ensuring timely responses to customer needsKeep accurate records of service requests, dispatch activities, and technician status using the customer service management systemCoordinate with field teams to provide updates on service requests and ensure the availability of necessary equipment and resourcesCommunicate service schedules, delays, and other important information to customers in a clear and professional mannerAssist with resolving customer inquiries and complaints by providing timely, effective solutionsMonitor and track service vehicle locations and offer routing support to technicians as neededWork closely with other departments to ensure smooth communication and service deliveryConduct follow-up calls with customers to ensure their satisfaction with servicesPerform additional administrative duties as neededRequirementsHigh School Diploma or equivalent; additional education in a related field is a plusBilingual proficiency in English and Spanish (written and verbal) is requiredPrevious experience in dispatching or customer service, ideally in the utilities or service industryStrong organizational skills and ability to multitask in a fast-paced environmentExcellent verbal and written communication skillsProficient in computer systems and software; experience with dispatch or customer service management software is a plusFlexibility to work evenings and weekends, as neededStrong problem-solving skills with a customer-focused attitudeSummaryApply todayEEO NoticeHomeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Created: 2024-10-07