Regional Training Manager (Restaurants)
Leap Brands - Dallas, TX
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Job Summary:The Regional Training Director is responsible for leading the training and development initiatives across multiple restaurant locations within a designated region. This role focuses on creating and implementing training programs that enhance employee performance, ensure consistency in brand standards, and foster a culture of continuous learning. The Regional Training Director will work closely with operations leaders, restaurant managers, and corporate teams to support the onboarding, development, and retention of high-performing teams.Key Responsibilities:Training Program Development & Implementation:Design, implement, and continuously improve training programs for front-line employees, restaurant managers, and multi-unit leaders.Standardize training materials and programs to ensure consistent execution across all restaurant locations in the region.Oversee the onboarding process for new employees, ensuring they receive comprehensive, brand-aligned training.Leadership & Team Development:Identify and cultivate leadership talent through targeted development programs for restaurant managers and future leaders.Facilitate workshops, seminars, and hands-on training sessions for management teams focused on leadership, team building, and operational excellence.Mentor and coach managers on training best practices, employee development, and performance improvement.Operational Excellence:Work with restaurant managers to ensure that operational standards (food safety, cleanliness, guest experience) are consistently met and that training is aligned with these expectations.Evaluate the effectiveness of training programs through site visits, performance metrics, and direct feedback from restaurant teams.Identify gaps in skills or knowledge and provide tailored solutions to improve individual and team performance.Cross-Departmental Collaboration:Collaborate with operations, HR, and marketing teams to align training programs with company goals and initiatives.Provide input and feedback on product rollouts, new procedures, and operational changes to ensure proper training materials are in place.Partner with the corporate Learning & Development team to adapt national programs to regional needs.Performance Management & Reporting:Track training completion, performance outcomes, and employee development within the region, providing regular reports to senior leadership.Develop metrics to assess the impact of training on operational performance, employee engagement, and guest satisfaction.Support managers in identifying high-potential employees and creating individual development plans to support their career pliance & Certification:Ensure all employees are trained and certified according to company and regulatory standards (food safety, health regulations, etc.).Maintain up-to-date records of employee training and certifications, ensuring compliance with legal and company requirements.Regularly audit training records and processes to ensure consistency and effectiveness across the region.Qualifications:Experience:5+ years of experience in training and development, preferably within the restaurant, hospitality, or retail industry.Proven success in multi-unit training management, with experience in fast casual or quick service restaurants being a plus.Strong experience in designing and implementing large-scale training programs.Skills & Competencies:Strong leadership, communication, and interpersonal skills.Ability to develop and inspire teams through training, coaching, and mentoring.Excellent organizational and project management skills.Ability to analyze training needs and design programs that address specific business challenges.Proficient in Microsoft Office and learning management systems (LMS).Education:Bachelor's degree in Business, Education, Hospitality, or a related field. Advanced certifications in Training & Development or Hospitality Management are preferred.Other Requirements:Willingness to travel regionally as needed to support multiple restaurant locations.Ability to work in a fast-paced environment and adapt to changing business needs.
Created: 2024-10-04