Customer Service Representative
Prime Group Holdings, LLC - Saratoga Springs, NY
Apply NowJob Description
Prime Group Holdings, LLC, a vertically-integrated private equity real estate firm focused on self storage and other alternative real estate asset classes, has an exciting opportunity for a Customer Service Representative in it's Saratoga Springs, NY location.With over $4 billion in assets under management managed on behalf of a global institutional investor base, Prime Group () is one of the fastest growing private equity real estate firms in the country. The firm recently completed the fundraising of its third flagship fund, Prime Storage Fund III which, at $2.5 billion, is the largest self storage dedicated fund ever raised.Headquartered in Saratoga Springs, NY, with a regional office in Jupiter, FL, the firm has more than 650 employees, including investment professionals, property managers, an investor reporting team, construction and marketing personnel and deal-sourcing professionals. Prime Group is a transaction-intensive company that is rapidly acquiring and consolidating self storage assets throughout the U.S. and Canada. With a presence in 28 states, one U.S. territory and 2 Canadian provinces, Prime Group manages all assets that it owns under the Prime Storage brand.Prime Group's success is built on a culture of respect, teamwork, business ethics, accountability and persistence. The company deeply values the strong relationships it has built with its customers, employees, investors and stakeholders.Prime Group's team members are customer and client focused - customer service is a core tenet of the firm. Prime Group especially values:Self-motivated entrepreneurs who are passionate about what they doDiligent professionals who take exceptional personal pride in their performanceThose who are eager to make a positive difference in the lives of Prime's customersPOSITION OVERVIEWThe Customer Service Representative is tasked with delivering outstanding customer service to both potential and existing customers/tenants. This role is dynamic, with daily tasks evolving. The primary responsibility involves handling inbound calls from existing and potential tenants/customers regarding our storage facilities and campgrounds. The ideal candidate will be adept at identifying customer needs, knowledgeable about new services, and capable of guiding customers through processes.ESSENTIAL RESPONSIBILITIESProfessionally handle customer inquiries via phone and emailDemonstrate strong customer service skills with a sales-oriented approachPerform any tasks as assigned by managementEnsure clear and timely communication with customers regarding property mattersHandle inbound calls from tenants/customers and potential tenants/customers promptly and professionallyProvide accurate and timely responses to customer emails or voicemailsGenerate daily revenue reports in ExcelMaintain and troubleshoot communication equipment, reporting any issues promptlyQUALIFICATIONSExcellent attention to detail and ability to meet expectations accuratelyManage multiple tasks and deadlines efficientlyBackground in sales, particularly phone sales, is preferredHandle sensitive and confidential information with discretionProficiency in Microsoft Office applications and web-based toolsExcellent written and verbal communication skillsCollaborate effectively within a team or work independentlyDemonstrate critical thinking in managing difficult customer situations and soliciting feedback for improvementEQUAL OPPORTUNITY EMPLOYER STATEMENTPrime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected classPotential First Year Earnings: $43,000 - $65,000 ($18.50 per hour +)
Created: 2024-09-30