Director of Operations
Upward On - New York City, NY
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About the OpportunityThis is an opportunity for a Director of Operations to join a prominent and successful real estate team at Douglas Elliman that is known for its exceptional work in New Development. The Director of Operations will be the point person for all business operations behind the scene, providing the team lead with hands-on support and exceptional communication. The Director of Operations will also be responsible for managing the Sales Teams business operations.About the CompanyOver the past 20 years, the Team has transacted in over $2 billion of luxury assets in townhouse, mansion, condo, and cooperative markets across the city. The Team represents buyers, sellers, developers, investors of luxury, architecturally significant, commercial and other properties of importance in New York City and around the world.Role and ResponsibilitiesTeam Management & Business AdministrationAssist in engendering a team culture of inclusivity, collaboration, respect, hard work and efficiency: as a small team, the culture and how it affects each member is importantCreate operational and administrative processes for team members to follow, which promotes efficiency and accountability to their respective tasksSet goals and track the progress of Team Lead and Team members and manage their periodic reviewsTrack team splits, team members workloads and experience to assist the Team Lead in assigning new businessAssist Team Lead in commission payouts and manage brokerage pay advances and expense reimbursementsOversee broker and new staff recruitment, and vetting new consultants and vendorsBusiness liaison between Team + Brokerage, including accounting, legal, marketing, PRResale ManagementOversee Team Resale business, ensuring collaboration and clear communication between team members, support and brokerage staffSupport agents as needed with pitches including pricing and marketing proposalsSupport agents as needed with exclusives, disclosures, board packagesNew Development ManagementOversee and support New Dev PM manage and enhance the internal team organization to ensure maximum efficiency and timely response for Client.Assist Team Lead and New Dev PM in pursuing, pitching and vetting potential new developments, analyzing financial plausibility and return on investment potentialBusiness DevelopmentSupport Team Lead on all pitches, prospecting and new business pursuitsOversee Pipeline, tracking leads, prioritizing focus and strategizing ways to "warm" leadsManage and support Team Lead and Marketing Coordinator on CRMManage PR process, ensuring continuity of brand messaging and strategyManage Marketing Coordinator around schedules and production, quality control, etc for print, digital, video, website, social media, etc.QualificationsBachelor's degree preferredExperience with Google Suite, Outlook, Microsoft Word and ExcelA minimum of three to five years of working in a support roleA minimum of three to five years of experience in NYC Real Estate industryWork experience in New York City; knowledge/familiarity with neighborhoods, transportation restaurants, bars, shopping, etc.Outstanding organizational skillsExceptional professionalism, communication (both written and verbal) and interpersonal skillsStrong work ethic, highly responsive with a warm attitudeCalm demeanor under pressure and ability to remain professional at all timesExperience working collaboratively with the ability to execute independentlySelf-starter, proactive, extraordinarily detail oriented with a "no task too big or too small" attitudeHigh level of emotional intelligence, discretion towards UHNW clientele, and affinity for elevated serviceCompensation:$110,000 - $130,000, depending on experience
Created: 2024-09-26