Logistics Coordinator
CRYOPDP - Valley Stream, NY
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LOGISTICS COORDINATORFull time, on-site at JFK Airport10:00 AM - 6:30 PM, Monday through FridayBluebird Express, a CRYOPDP company,provides quality Domestic and International transportation services. We are committed to the highest level of communication, enhancing your ability to manage your business. Our dynamic approach to quality customer service instills confidence that your shipment is in good hands.Job SummaryThe Logistics Coordinator is responsible for organizing international outbound shipments in line with temperature control requirements and the Group QA & EHS policies. They are accountable for the most appropriate transport solution in accordance with Bluebird Express'/CRYOPDP's premium service offer and the customers requirements: route, sustainable mode of transport (air, train, road, multimodal), transit time and cost.The Logistics Coordinator will be responsible for the following:Provide operational excellenceCommunicate daily with warehouse staff to provide packaging and related servicesCoordinate and arrange export freight with Bluebird Express/CRYOPDP's overseas office, U.S. agents and partnersCoordinate all activities related to picking up cargo from any point in the USA and delivery to the ports of export, request bookings with airlines, AES filing, export documentation (commercial Invoices, etc.)Prepare export documentation in accordance with U.S. regulations and in compliance with government agencies for each shipmentUtilize in-house systems to produce shipping documentationCoordinate routing of all outbound export shipments and send pre-alerts to destination offices and agents in a timely mannerJob file invoicing and billing (transfer all information required to ensure the accuracy of the billing process)Maintain operational housekeeping to ensure the shipping file is updated accordingly, including but not limited to, posting flights, PODs, Docstore (internal archiving system)Enter consignment notes and monitor shipment progress/update milestones into TMSLiaise with vendors for updates, cost, routing options etc.TCP and TCV recognition and managementEnsure the growth of retained customers to maximize/increase the amount of business carried for every customerManage all queries and complaints to ensure they are investigated and responded to promptly, both from external/internal customers and suppliers under the direct supervision of the Logistics Manager, guaranteeing an efficient response to customer issues & complaintsShowcase unique service features of Bluebird Express/CRYOPDP to increase value add solutions to customersIncrease dependency for customers to ensure Bluebird Express/CRYOPDP are the sole provider they use across all modesMeet administrative KPI's:On-time-in-full service performance %Number of temperature deviationsNumber of airline and customs delaysNumber of CAPAs (Corrective Action Preventive ActionInternal stakeholders and customers feedbackSpecificity on the job:10:00 AM - 6:30 PM, Monday through FridayOn-site at JFK International AirportWork hours and shifts are subject to change depending on operating business conditions and needs.The employee may be required to work overtime, holidays, or weekends.May be required to respond to emergencies as a first responder.Due to the nature of our 24/7 operation, you may be required to assist with occasional out-of-hours coverage.Experience and education required:High school diploma or equivalent2-4 years' experience in the airfreight sector and knowledge of the air industry, with a strong understanding of cold chain logistics and temperature-controlled logistics solutions, and experience working within the Pharma or Healthcare industryCompliance training and prior experience with GDP, HMRC, MHRA, IATA, and CAA guidelinesKnowledge of dangerous goods regulations and passenger/cargo airlinesImport/Export license and demonstrated experience with Controlled DrugsU.S. Customs regulations complianceCommercial acumen (customers, performance, profitability)Experience with CargoWise operation systemRequired interpersonal skills ("Essential"):Customer centric with strong "Make it happen" mindsetOrganizational skills and an ability to prioritize and manage high workloads in challenging situations and meetings deadlinesStrong desire to work with a company whose mission is to improve the health of people around the worldAttention-to-detail acumenHigh level of energy with sound judgment and the determination to achieve, with a sense of urgencyTeam PlayerCompensation: $65K annuallyBluebird Express, a CRYOPDP company, is an equal opportunity employer offering competitive compensation and the opportunity to contribute to a highly successful and growing global healthcare business.Benefits included with this role include Health, Dental, Vision, Life, Short/Long term Disability Insurances, 401K with company match and Stock Equity (NASDAQ:CYRX).To learn more about our companies, please visit and .
Created: 2024-09-25