The ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers. ResponsibilitiesLead and motivate a trained staff to provide quality service to all customers in a timely mannerServe as the key liaison to sales and management to ensure consistent customer satisfactionProvide status and service reports to recommend next steps to managementQualificationsAssociates degree or equivalent experience3+ years of experience either in technical support or managementExcellent written and verbal communication skills