Load Planner MO

TMC Transportation is the nation's largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you're seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence. TMC Offers:Competitive SalaryComprehensive Benefit Package401(k) PlanEmployee Ownership - ESOP!TMC Transportation has an immediate full-time opening for a Load Planner working out of our office in Joplin, MO. Monday-Friday 7am-430pm PRIMARY FUNCTION: The primary function of a Customer Service Rep is to manage ongoing relationships with customers within a designated area by accepting freight, resolving issues, and maintaining customer requirements. DUTIES AND RESPONSIBILITIES:Develop and maintain relationships with customersObtain and upkeep driver and company productivity goals are being metReview a list on incoming trucks while speaking directly with customers to take load information and book freight on all available trucksAbility to maintain assigned territory of customersMaintain and log pre-booked freight that cannot be immediately assignedContact new and existing customers to solicit additional freight, as necessary to load trucks within the designated areaResearch and resolve customer inquiries and problemEffectively communicate with customers, sales, fleet managers, and other internal personnelParticipate in total quality management and process improvement teamsUtilize web-based technology to gather and track operation dataEnter customer data and shipping instructions into a computer databaseMINIMUM QUALIFICATIONS/EXPERIENCE:Four-year degree, preferably in Transportation and Logistics and/or relevant experienceFluent in keyboard proficiency and 10-keyAbility to plan, organize, be attentive to detail and possess a strong problem-solving skillStrong customer solicitation skillsExcellent interpersonal skillsAbility to function in a fast-paced work environment and tolerate stressAbility to write routine reports and correspondencePHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:Must be able to sit and use a telephone and computer simultaneously for extended periods of timeMust be able to speak and hear clearly in a high volume telephone environment

Created: 2025-03-06