Help Desk Specialist OH

Help Desk SpecialistOnsite$45,000 - $55,000 Summary of the Help Desk Specialist: Provide desktop/laptop, mobile device, and application support to end-users. Responsibilities include customer service, incident management, issue resolution, system administration, inventory management, and documentation. Key Responsibilities of the Help Desk Specialist: Provide Tier 1 and 2 support for hardware, software, and applications Troubleshoot and resolve network, connectivity, and cybersecurity issues Monitor systems, perform backups, and apply patches/upgrades Administer Microsoft environment (Active Directory, Office 365, etc.) Participate in IT projects and provide recommendations Maintain documentation and assist with training as needed Requirements of the Help Desk Specialist: 2-year degree in Computer Science/IT or 4 years of relevant experience Strong technical skills in network/system support, troubleshooting, Microsoft technologies Understanding of virtualization, internet protocols, and security concepts Excellent communication, analytical, and problem-solving abilities Ability to work in a team, multi-task, and prioritize in a fast-paced environment Willingness to work off-hours, be on-call, and travel occasionally

Created: 2025-03-04