Customer Service Coordinator

Contact Center Customer Service CoordinatorFremont, MI 4941212+ months KEY RESPONSIBILITIES:• Phone channel focused with the ability to flex to e-mail, live chat, SMS text, eCommerce, and ratings and reviews as needed.• Foster consumer loyalty while driving sales and market share through exceptional customer service, expert advice, nutrition and product education, and personalized solutions.• Facilitate and support eCommerce initiatives and product transactions• Process quality incidents in accordance with FDA and the Client requirements.• Competency with CRM Salesforce Engage OMNI, Product Information, Consumer Data Privacy handling• This position may support a 24/7 engagement center and could require availability for holidays, evenings and weekends.QUALIFICATIONS / CERTIFICATIONS:• High School Diploma or GED• Additional education or certification in customer service considered a plus• Strong communication (both verbal and written) and interpersonal skills• Computer and/or systems knowledge• Problem solving skills• Customer service skills

Created: 2025-03-23