Membership Services Specialist

Company DescriptionAMLE is a membership organization dedicated to helping middle school educators reach every student, grow professionally, and create great schools. Visit our main LinkedIn page at /in/amleonline.Job SummaryThe Member Services Specialist is responsible for ensuring an exceptional experience for AMLE members and customers by efficiently handling membership inquiries, processing transactions, and managing member-related administrative tasks. This role requires strong organizational skills, attention to detail, and excellent customer service abilities to support AMLE's mission and engagement efforts.Key ResponsibilitiesMembership & Customer SupportServe as the primary contact for member inquiries via email and phone.Maintain accurate member and customer records in the CRM system (Protech) with attention to detail.Address member concerns with professionalism and a solutions-oriented approach.Provide administrative support for membership projects and initiatives as needed.Transaction Processing & Administrative SupportProcess all association memberships, event registrations, book orders, donations, and all other payments. Generate Invoices and work with customers to obtain purchase orders as needed for paymentHandle all refunds and cancellations as needed.Support the finance team with transaction reconciliation and reporting.Timely application of payments (via ACH / Checks mailed to Office / Checks received via Lockbox)Inventory & Event SupportAssist with the management of publications inventory.Support conference and event shipments, ensuring timely delivery of materials.Participate in on-site conference support as needed.Required QualificationsMinimum 2 years of experience in customer service, membership services, or administrative support (nonprofit or association experience preferred).Strong knowledge of CRM/database management (Protech CRM experience a plus).Proficiency in Microsoft Office (Word, Excel, Outlook).Excellent communication and interpersonal skills.Strong organizational skills and ability to multitask in a fast-paced environment.Attention to detail and problem-solving mindset.Work Environment & Additional DetailsThis is a full-time hybrid/remote work position.Occasional travel for conferences or events may be required.

Created: 2025-03-21