Residential Services Director

PRIMARY FUNCTIONSThe Residential Services Director is a full-time, salaried staff member responsible for the daily supervision and oversight of the Agency's Residential Substance Free Living services including the Community Residence and Scattered Site Supportive Living apartments.SPECIFIC DUTIES:Advanced knowledge of substance abuse problems and their effects on the individual and family members including human behavior, attitudes and motivationEnsures all program specific OASAS or other applicable regulations are followed related to Service Management (including Quality Assurance), Case Records Regulations and Facility maintenance regulations. Ensure policies and procedures are revised to include new regulations.Completes and provides all required reports, surveys and requests to the OASAS/regulatory offices for review and approval.Reports all "Critical Incidents" to the Senior Directorof Addiction Services and Supports, "reportable incidents" to the Justice Center, and QA; Corporate Compliance Officer(s); Executive Director, OASAS Incident Review Committee as per regulations.Serves as a member of the Agency Leadership Team and Incident Review Committee. Work with the Senior Director of Addiction Services and Supports, HR representatives and Compliance Officer to integrate new policies into program standards.Supervises the clinical supervisor to ensure staff are provided scheduled supervision and training to be culturally sensitive, use best and evidence based practices including person-centered approaches and trauma informed care.The Program Director acts on behalf of the supervisor in their absence including direct supervision responsibility and on call responsibilities. Assists the Clinical Supervisor with recruitment, hiring, training, and evaluation of staff.Oversees and reports data collection to the Senior Director of Addiction Services and Supports, Compliance officer, advisory council and funders that incorporates a process of review that identifies effectiveness in improving outcomes for our program participants.Oversees the Residential program budgets, operating within the approved budget plan and bringing to the attention of the Senior Director any unexpected expenditures or revenues with an explanation of each.Prepares monthly reports, as requested by the Senior Director or Compliance Officer, including updates on programs, activities and budget compliance.Collaborates and coordinates to spearhead agency-wide initiatives including responding to RFP's, contract renewals related to program development and expansion.Authorizes purchases up to $2,000.00Ensures staff have input and/or knowledge of administrative decisions and planning including opportunities for advancement.Oversees communications of the residential program, i.e., publications, advertising, target recruitment as needed, as well as in accordance with the agency Communications Plan.Responsible for compliance with County, State and other funders per contracts or agreed upon programmatic outcomes. Formulates a plan for services which includes communication of annual program goals, objectives and action plans.Promotes community understanding of available residential services by representing the agency in the community by attending conferences, membership on committees, consortiums and through speaking engagements.Evaluates the quality of existing services and recommending and planning for modification of existing services and/or the addition of new services.Ensures the supervisor(s) trains staff and in strict adherence to Federal confidentiality regulations.Ensures directly or by delegation that a QHP maintains a waiting list, screens potential residents and follows OASAS policies regarding admission and orientation.Primary Administrative on-call responsibility to ensure policies are followed, residents and staff follow safety protocols for on call emergencies during and after scheduled hours either by directing staff over the phone or on site depending on the severity of the emergency.As per OASAS regulation ensure emergency plans in place in the event of a natural or man made disaster, the program will continue to operate, residents will have shelter, food and medications available to them. Ensure plans will be practiced and updated as needed.DEMANDS:The Director of Residential Services will prioritize situations, manage time, and may find they are needed at irregular hours causing fatigue and stress related to symptoms due to interacting with clients in crisis. The Director of Residential Services may also have to manage physically threatening clients and must be prepared to be responsible for their own safety and the safety of others.TITLE OF DIRECT SUPERVISOR: Senior Director of Addiction Services and SupportsQUALIFICATIONS:A New York State Licensed Qualified Health Professional with a minimum of one year of administrative and/or clinical experience in chemical dependency field in a supervisory capacity required.Certified Alcohol and Substance Abuse counselor (CASAC) advanced required.EXPERIENCE:Five years' experience working in a SUD or related treatment field. Residential experience is preferred.ADDITIONAL REQUIREMENTS:Possess excellent verbal and written communication skills.Previous experience working with diverse populations, including low to moderate- income families.Ability to multi-task and prioritize duties.Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCDR's corporate compliance and ethics program.Willingness to foster agency, department and program wide cooperation and team work through use of positive/constructive communication techniques.Ability to maintain absolute confidentiality in regards to all records reviewed including client records, employee records and billing records.Proficiency and experience with PC's and Microsoft applications.Ability to analyze and interpret data and to handle problem resolution.Possession of a valid driver's license and a driver's record considered acceptable by agency and insurance carrier.Continuous use of a reliable, registered and insured vehicle.Demonstrate commitment to Agency Mission Statement.Provide effective, equitable, understandable and respectful quality care and services that are responsive to diverse cultural health beliefs and practices, preferred languages, health literacy and other communication needs.Ability to meet the following physical requirements with or without reasonable accommodation:Use hands to manipulate, handle, feel, and control items or equipment, including motor vehicle;Stand, sit, walk, bend, stoop, kneel, and reach;Climb up or down stairs;Able to reach above or below shoulders;Occasionally lift or move objects weighing up to 30 lbs;Sitting at a desk or in a vehicle for long periods of time to perform certain job functions;Be able to read write and interpret written documents;EMPLOYER'S DISCLAIMER:All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job related instructions and to perform any other job-related duties requested by their supervisor.This document does not create an employment contract, implied or otherwise, other than an "at will" relationship

Created: 2025-03-22