Leasing Consultant

The Leasing Consultant is the primary property sales representative and resident customer service liaison. Additional responsibilities include but are not limited to:• Greet customers, offer refreshments, sell property benefits, request deposit and perform all leasing functions.• Responsible for answering phone as 1st line of contact by second ring.• Respond to calls and inquiries from customers, residents and vendors professionally.• Complete guest cards, record all traffic and follow-up with all customers via Knock. •Prepare lease renewals and conduct follow ups to achieve resident retention.• Qualify customers according to property guidelines and adhere to all Fair Housing/OSHA Laws.• Collect all required new lease paperwork, fees and deposits.• Maintain a professional, friendly office atmosphere.• Daily inspection of models, vacant, and office appearance to ensure readiness.• Be aware of local market trends and conditions. Update Market Survey to review competitors rents and specials weekly utilizing Apartment IQ.• Quarterly in person shop comps. • Maintain accurate resident and leasing records.• Accept service requests and route to maintenance; conduct daily follow-up of pending maintenance service requests for customer satisfaction.• Inspect property tour path, show units or model to ensure a litter free path, report service needs to manager or maintenance.• Adhere to all local/state laws and comply with the company's policies and procedures.• Required to wear uniform and have proper appearance at all times.• Office and desk need to be clutter free. • Adhere to company guidelines on company dress code. • Knowledge of occupancy goals and expectations.• Return calls/emails within 24 hours.• Assist with social media postings, resident activities, creating content for marketing strategies.• Follow incident reporting procedures and prevent liability by reporting incidents timely.Compensation:$19/hr - $21/hr + commissions + housing discount Benefits:• Medical, dental and vision insurance, including flexible spending accounts• Life, accidental death and dismemberment, short-term disability and long-term disability insurance available• Employee Assistant Program• 401(k) Retirement Plan (pre-tax and Roth) options available• PTO• Housing discount available at any one of our properties• 9 paid holidays annually• Tuition Reimbursement for continuing education

Created: 2025-03-09