Japanese Bilingual Sr. Client Service Manager for a ...

Japanese major bank is looking for a Japanese bilingual Sr. Customer Service Manager in New York, NY. Deep knowledge in cash management online banking system is required for this position.Job Duty:Responsible for the setup of Cash Management solutions and proactively proposing solutions and anticipating client needs.Completing all the project phases, from scoping of the Cash management solutions to the implementation of Standard and complex solutions, maintenance, and support.Maintaining regular communication with clients to keep them advised of service delivery progress and any other material issues arising.Supervising training of clients on implemented solutions.Making sure the client's satisfaction during the whole implementation, post-implementation, and maintenance processes.Following internal control framework to ensure reliability and traceability of work completion.Reporting encountered issues and achievements to management.Qualifications and Skills· BA/BS or equivalent experience· 5+ years of client facing role at a major financial institution.· Strong knowledge and actual working experience of Corporate Cash Management / Treasury services system/product implementation· Strong team player· Excellent communication skills both verbal and writing in English (Additionally Japanese is preferred)· Ability to work under pressure and meet time critical deadlines.· Ability to prioritize tasks and manage the time effectively.· Proficient skills on MS Excel & PowerPoint· Hybrid working: Recommend working in the office twice a week.

Created: 2025-03-09