Call Center Representative

Must Haves:1+ years of experience working in a professional office setting (casino industry is okay)Extremely reliable and clear communication skillsComfortable being seated the majority of the day taking callsPlusses:Call center experience Day to Day:A large banking client is seeking Call Center Representatives to join their team in the Greensburg, IN area. These employees will be joining their Client First Center team and are responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat. These employees are to represent First Financial Bank well by presenting a positive, professional image while meeting or exceeding customer expectations.Essential Functions/Responsibilities:Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media, and online chatRecognize sales opportunities and refer clients to sales associatesRemain current on products, services, policies, and proceduresResolve customer inquiries or issues with respect to any loan product offered by First Financial BankResolve customer issues through account research and utilization of support materials and resourcesPerform customer account transaction and maintenance activities accuratelyStrive for first contact resolution of customer inquiries, transactions, and problem resolutionEscalate customer requests requiring additional knowledge or expertise as defined by department leadership

Created: 2025-03-09