Telephony Engineer

This is Vel from Techstar Group. We are currently hiring for below position for one of our clients.Please let us know your interest and comfort level with your updated profile, Thanks in advance.Job Summary:We are seeking an experienced Telecom Systems Administrator to oversee enterprise telecom infrastructure, including voice systems, WAN circuits, and ISP/vendor relations. This role involves managing WAN circuit provisioning, upgrades, terminations, and procurement, ensuring seamless connectivity and compliance with U.S. telecom regulations (e.g., FCC, E911). The candidate will also handle purchase order (PO) processing for telecom services and optimize costs while maintaining high service levels.Key Responsibilities:Telecom & WAN Circuit AdministrationManage, configure, and maintain VoIP, PBX, SIP trunks, and Unified Communications systems.Oversee WAN circuit provisioning, bandwidth upgrades, and circuit decommissioning with ISPs.Monitor MPLS, SD-WAN, DIA, and broadband services to ensure uptime and performance.Work with local and national ISPs (e.g., AT&T, CenturyLink, Comcast, Verizon, Lumen, Cox) for circuit orders and issue resolution.Troubleshoot VoIP, SIP, call quality (QoS), jitter, and latency issues.Purchase Order & Vendor ManagementHandle the end-to-end Purchase Order (PO) process for telecom services and circuit procurement.Work with finance and procurement teams for budget planning and cost approvalsNegotiate vendor contracts, SLAs, and service pricing to optimize telecom expenses.Track invoices, renewals, and billing disputes with ISPs and telecom vendors.WAN Circuit Lifecycle ManagementCoordinate new circuit installations, upgrades, and migrations with internal teams and ISPs.Ensure compliance with U.S. telecom laws (FCC, E911, CALEA, STIR/SHAKEN)Maintain an updated inventory of active and decommissioned circuitsImplement failover, redundancy, and disaster recovery strategies for WAN circuits.Troubleshooting & Performance MonitoringUse network monitoring tools (SolarWinds, PRTG, Cisco Prime, ThousandEyes) for real-time analysis.Identify and resolve packet loss, jitter, VoIP call drops, and network outagesConduct root cause analysis (RCA) for telecom disruptions and implement proactive measures.Documentation & ComplianceMaintain detailed records of circuit orders, network diagrams, SLAs, and vendor contacts.Ensure E911 compliance and telecom security policies are followed.Document troubleshooting guides, cost-saving initiatives, and best practicesQualifications & Experience:Bachelor's degree in Telecommunications, Networking, or a related field.+ years of experience in telecom administration, VoIP, and WAN circuit management.Experience in purchase order processing, vendor contracts, and procurement workflowsStrong knowledge of WAN technologies (MPLS, SD-WAN, BGP, QoS, VPNs, SIP, RTP, STP)Hands-on experience with telecom vendors (Cisco, Avaya, Mitel, Alcatel-Lucent, Microsoft Teams, Zoom, RingCentral, etc.)Familiarity with U.S. telecom regulations (FCC, E911, STIR/SHAKEN, CALEA)Ability to work with Arizona-based ISPs and telecom providers for service provisioning and escalations.Strong documentation and reporting skills for telecom assets, budgets, and performance tracking

Created: 2025-03-09